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Viet -MS Office Tech
Viet -MS Office Tech, Other
Category: Microsoft Office
Satisfied Customers: 35755
Experience:  Ten years of computer hardware and software support; Windows 10 8 7 Vista XP & Mac; Microsoft Office, etc.
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I am unable to either send or receive messages through my Windows

Resolved Question:

I am unable to either send or receive messages through my Windows Live Mail account. The error message is
Unable to send or receive messages for the Ntlworld (engy02) account. Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity.
Server: 'pop.ntlworld.com'
Windows Live Mail Error ID: 0x800CCC0F
Protocol: POP3
Port: 995
Secure(SSL): Yes
I have had problems before but they usually rectify themselves. This time I have been without the service for nearly three days
Submitted: 2 years ago.
Category: Microsoft Office
Expert:  Viet -MS Office Tech replied 2 years ago.

Hello Pauline! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. Are you still able to use your email at the virginmedia.com website?

Can we do a remote support session, so we can chat, and I will be able to help you directly?

Please reply at the box below. Thank you,

Customer: replied 2 years ago.

Yes, I can still use my virginmedia.com account. I'm happy to do a remote support session

Expert:  Viet -MS Office Tech replied 2 years ago.
Thank you. Please click on the website below in order to connect with me:

http://www.justanswer.com/remotedesktop/join.aspx?Session=b22e63a3-855f-407b-a2d9-a4b8228612f3

Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you
Expert:  Viet -MS Office Tech replied 2 years ago.

Working on issue, thanks.

Expert:  Viet -MS Office Tech replied 2 years ago.
I have resolved the issue via remote support. If you need anything else later, please let me know any time. Please rate my service below. Thank you very much.
Viet -MS Office Tech, Other
Category: Microsoft Office
Satisfied Customers: 35755
Experience: Ten years of computer hardware and software support; Windows 10 8 7 Vista XP & Mac; Microsoft Office, etc.
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