Hello Pauline! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. Are you still able to use your email at the virginmedia.com website?Can we do a remote support session, so we can chat, and I will be able to help you directly?Please reply at the box below. Thank you,
Yes, I can still use my virginmedia.com account. I'm happy to do a remote support session
Working on issue, thanks.