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jstinehelfer
jstinehelfer, Information Systems Manager
Category: Microsoft Office
Satisfied Customers: 23
Experience:  A+ Comptia Certified computer repair
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Have windows 7 home premium but cant download se1 can you

Customer Question

Have windows 7 home premium but can't download se1 can you help.
Submitted: 2 years ago.
Category: Microsoft Office
Expert:  Viet -MS Office Tech replied 2 years ago.
Hello! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. Do you mean Service Pack 1 (SE1)?

Do you need IE version 11 for a particular use?

Can we do a remote support session, so we can chat, and I will be able to help you directly?

Please reply at the box below. Thank you
Expert:  Viet -MS Office Tech replied 2 years ago.
Sorry, I mean SP1 (not SE1), which stands for Service Pack 1.

Please reply at the box below. Thank you
Customer: replied 2 years ago.

Yes sp1 not se1. Please dont take the deposit if you can't help also i don't want monthly support after the initial trial

Expert:  Viet -MS Office Tech replied 2 years ago.

Monthly support subscription is only optional; this is a one-time support session per your request. Don't worry, we guarantee our service.

Can we do a remote support session, so we can chat, and I will be able to troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you

Customer: replied 2 years ago.

yes we can do a remote support session

Expert:  Viet -MS Office Tech replied 2 years ago.
Thank you. Please click on the website below in order to connect with me:

http://www.justanswer.com/remotedesktop/join.aspx?Session=f2bbd8e2-2bdf-45fd-95a4-9fdade1848b3

Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you
Expert:  Viet -MS Office Tech replied 2 years ago.
Hi Al-nasir,

Are you able to install SP1 after the computer has restarted?

Please let me know. Thank you

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