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James K.
James K., Consultant
Category: Microsoft
Satisfied Customers: 6598
Experience:  Technical Director of IT Company
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My emails have stopped coming through. I have a btinternet

Customer Question

My emails have stopped coming through. I have a btinternet email account but use Microsoft Office Outlook 2003 instead. the emails are in my bt account but for some reason a few days ago they stopped coming through to Outlook.
Submitted: 3 years ago.
Category: Microsoft
Expert:  James K. replied 3 years ago.
Hello

My name is James

Welcome to JustAnswer

Can I remote onto your Machine to have a look at the issue

Remote means we can do a Screensharing Session and i can fix your issue Directly

Its fully secure and built into the JustAnswer Website

There is No extra charge for this service

If you wish i can send you a link Connect
Customer: replied 3 years ago.

Yes that's fine.

Expert:  James K. replied 3 years ago.
http://www.justanswer.com/remotedesktop/join.aspx?Session=9cfc66d9-10ed-4e3a-834b-9a4fbb21058d

Click the Link Above

Click the Green I agree button

A file called Screenconnect.exe will download

Click Yes/Run/Ok If asked
Expert:  James K. replied 3 years ago.
Remote fix Cheers James
James K. and 2 other Microsoft Specialists are ready to help you
Customer: replied 3 years ago.

Hi, the same problem is happening again. I though it had been fixed but apparently not. Can you help pls?

Expert:  James K. replied 3 years ago.
Sure

Open a New question for JAMES K Only and i will help you
Customer: replied 3 years ago.

Hi James,

I think I opened a new question a couple of days ago and you responded. I have been busy as my husband had a knee op and I was at the hospital and today we have family around. Are you available Monday or Wednesday. If you are 11am would be good on either days or if not let me know when. Sorry for delay. I can use my btyahoo email at the moment so if you can send me a message. Many thanks.

Regards,

Viv

Expert:  James K. replied 3 years ago.
No problem let me know when yoru online