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Viet -MS Office Tech
Viet -MS Office Tech, Other
Category: Microsoft
Satisfied Customers: 38155
Experience:  Ten years of computer hardware and software support; Windows 10 8 7 Vista XP & Mac; Microsoft Office, etc.
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why has my Outlook Express stopped working? Cant send or

Resolved Question:

why has my Outlook Express stopped working? Can't send or receive e-mails.
Submitted: 3 years ago.
Category: Microsoft
Expert:  Viet -MS Office Tech replied 3 years ago.

Hello Sue! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?

Can we do a remote support session, so we can chat, and I will be able to help you directly?

Please reply at the box below. Thank you,

Customer: replied 3 years ago.

yes we can do remote support. I think I use AOL

Expert:  Viet -MS Office Tech replied 3 years ago.

Thank you, ***** ***** on the website below in order to connect with me:

http://www.justanswer.com/remotedesktop/join.aspx?Session=4cfc82ea-02a9-46d2-948f-17fca68e254b

, there, click on "I Agree" at the bottom

, then allow the Elsinore.ScreenConnect file to download / run.

Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you.

  1. If it does not join / connect, please click on the website below:
    https://secure.join.me/Download.aspx?webDownload=true
  2. Then download / run the file join.me when it prompts or shows
  3. Then tell me the 9 digit numbers that it will show in the join.me program.
  4. Do not close the join.me program.

Please reply at the box below. Thank you,

Customer: replied 3 years ago.

cannot join u

Expert:  Viet -MS Office Tech replied 3 years ago.
Sorry, please try another way:

  1. Please click on the website below:
    https://secure.join.me/Download.aspx?webDownload=true
  2. Then download / run the file join.me when it prompts or shows
  3. Then tell me the 9 digit numbers that it will show in the join.me program.
  4. Do not close the join.me program.

Please reply at the box below. Thank you,

Customer: replied 3 years ago.

H E L P:

Expert:  Viet -MS Office Tech replied 3 years ago.
I'm sorry, can you follow my steps, so I can connect to your computer and fix the issue directly for you:

  1. Can you please click on the website below:
    http://tinyurl.com/mrbl99d
  2. , then download / run the file called TeamViewer...
  3. , then tell me the ID and password ***** will provide you
  4. , don't close the TeamViewer program.

Please type the ID numbers with spaces, i.e., 1 2 3 4 5 6 7 8 9. Please reply at the box below. Thank you,

Customer: replied 3 years ago.

7 8 6 1 4 3 8 2 2

4 3 0 8

Expert:  Viet -MS Office Tech replied 3 years ago.

Working on issue. Thank you,

Expert:  Viet -MS Office Tech replied 3 years ago.
I have resolved the issue via remote support. If you need anything else later, please let me know any time. Please rate my service below. Thank you very much.
Viet -MS Office Tech and other Microsoft Specialists are ready to help you
Expert:  Viet -MS Office Tech replied 3 years ago.
Thank you again. Please come back any time if you need help with anything else. s

http://www.justanswer.co.uk/computer/expert-itstuff/