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Josh
Josh, Computer Enthusiast
Category: Microsoft
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Carphone Warehouse have set up a live.com account for me but

Resolved Question:

Carphone Warehouse have set up a live.com account for me but not told me the password.
Please can you help me to re-set it.
Submitted: 2 years ago.
Category: Microsoft
Expert:  Josh replied 2 years ago.
Hi! My name is ***** ***** I will be assisting you. Let's get started!

Please click here: https://account.live.com/resetpassword.aspx

Select I forgot my password ***** follow the prompts.
Customer: replied 2 years ago.

I dont have a code for googlemail account or a password. It was set up years ago. This is the problem

i just want to get my phone working on the live.com account

Expert:  Josh replied 2 years ago.
Ruth,

What do you mean you do not have a code for googlemail?
Customer: replied 2 years ago.

Everyone keeps asking me for a code or password ***** googlemail

All i know is this was set up years ago when we first got a computer so goodness knows what the password ***** Now all i do is click on mail and its there. I have a password ***** anything i've brought etc on line but thats it. When i got a new phone 2 weeks ago the girl in the shop transfered everything over from my old phone and apparently set up a live.com account but didn't tell me the pass word. Now i.

'm totally stressed out with no-one knowing how to solve the problem.

Expert:  Josh replied 2 years ago.
Ruth,

We know how to solve the problem. The issue is that when you setup your live.com account, you used a googlemail address that you or someone else used at the time. That account was added for this exact reason. The good news is that there is a way around it..

I am going to give you steps to a private forum that is checked by Outlook/Hotmail moderators that can assist you in real time.

First you are going to need to create another email address with Hotmail. Please go to the following link to create that.
https://signup.live.com/signup.aspx

Once you create the new address do the following.

Please click http://windows.microsoft.com/en-US/hotmail/hotmail-support

Next choose "Your account has been temporarily blocked"

Tell them you have not been successful with the recovery form.

Be sure that under "Enter the email address (Microsoft Account) affected by this issue:"

You provide them the email address that is blocked and not the new one.

Under ‘Enter your contact email address:' give them the new account you just created.

In most cases they will respond in 24-72 hours, depending on how many requests they have waiting before yours.

A moderator can take a closer look at your account and work with you to try and help you get back in.

As well as sending the message directly to the moderator it can sometimes be quicker to reach out to them in their public forums and they may message you or ask you to message them privately with more information.

Go to the following link and click Participate and then click Ask a question on the menu at the top. A box will appear. In that box type what has happened. Remember to be very polite and give as much information as you can.

Here is the link to the forums: http://answers.microsoft.com/en-us/outlook_com/
Customer: replied 2 years ago.

It wont let me connect, told to try later.

And i assume i'm just gonna select email when i can get thru?

Expert:  Josh replied 2 years ago.
Ruth,

You will need to be more specific since I cannot see your screen.
Customer: replied 2 years ago.

Right

All threads choice of

email people & contacts messaging sdmin centre & all topics!

Expert:  Josh replied 2 years ago.
Ruth,

I am going to shorten the steps that you need to do for you...

First you are going to need to create another email address with Hotmail. Please go to the following link to create that.
https://signup.live.com/signup.aspx

Once you create the new address do the following.

Go to the following link and click Participate and then click Ask a question on the menu at the top. A box will appear. In that box type what has happened. Remember to be very polite and give as much information as you can.

Here is the link to the forums: http://answers.microsoft.com/en-us/outlook_com/
Customer: replied 2 years ago.

Josh

if this works- your a sweetie and thank you for your time and patience.

If it doesn't i'll throw the phone:-)

I try to be polite but me having to sort the problem out when 'geek' squads are supposecd to is kind of annoying and frustrating

Expert:  Josh replied 2 years ago.
I understand, Ruth!

If you can take a minute and use the smiley face rating system below as EXCELLENT, GOOD, or OK and press Submit so I am credited with helping you.
Josh and 2 other Microsoft Specialists are ready to help you
Customer: replied 2 years ago.

Thank you so much for the time you spent helping me, I really do appreciate it

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