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Chris L.
Chris L., Support Specialist
Category: Microsoft
Satisfied Customers: 4942
Experience:  Certified Expert with over 10 years experience.
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Hi I have office home & student 2013. I had to take my computer

Resolved Question:

Hi I have office home & student 2013. I had to take my computer back to factory settings, I want to reinstall office but do not know how, can you help please?
Submitted: 3 years ago.
Category: Microsoft
Expert:  Chris L. replied 3 years ago.
Hello my name is ***** ***** I will be happy to assist you.

Are you able to log into your account when you go to office.com/myaccount? OR are you unable to even get to the log in screen?

Please let me know.

Thanks,
Chris
Customer: replied 3 years ago.

can get into account

Expert:  Chris L. replied 3 years ago.
You can get into your account?
Customer: replied 3 years ago.

yes I can get into my account

Expert:  Chris L. replied 3 years ago.
Ok and are you not seeing any option to download the software? Is that the issue?

Would you like me to connect to your computer and help you with this?
Customer: replied 3 years ago.

yes I would like you to connect with my computer and help me with this

Expert:  Chris L. replied 3 years ago.
Please click HERE and then click Join Session to connect. You will need to download and run the connection utility so if anything pops up and asks you to run or allow say yes.
Expert:  Chris L. replied 3 years ago.
Hi Mick,

The issue is that you must've used a different account when you installed office. I left you with microsoft support to resolve.

If they cannot let me know what happens.

Thanks,
Chris
Chris L. and 3 other Microsoft Specialists are ready to help you