Hi my name is ***** ***** i will be assisting you today.
I am sorry to hear that you are facing problem with your Tomtom download, i will try my best to resolve the problem at the earliest.
Please let me know when you could be online so that i can get this fixed.
I am online now
Please tell me the process you are following and what is the error you get while downloading Tomtom update.
maps not available, download interrupted,
how are you downloading the update connecting the Tomtom on a computer and then downloading it from the internet to your computer.
Microsoft massage says a drive is required but I do not know how to get one installed
Please tell me the model number of the Tomtom
ok give me a moment to check the hardware
and yes I download from tomtom first then, it automatically feeds the tomtom
can you connect the Tomtom to another usb port on the computer
well, I suppose I have another usb port but I don't see how that will make any difference?
some times running usb 2.0 device on a 3.0 usb port does not work and you get error.
ok , ill try
if you want i can do a remote access and update the Tomtom for you.
let me know if you need remote support help
Connect the Tomtom to a different usb port on the computer and wait till the computer recognizes the device attached after that click on this link and follow the update.
an adobe reader update was available and downloaded successfully, I am now waiting to see if the tomtom download will be successful.
sure take your time and get eh update downloaded from the link i gave
how do I keep the link update address, can youemail it to me.
it is still updating
it is already there in your email
you can check your email there will be an email from justanswer.com open that and this chat conversation will be there till you do not delete the email.
ok if it is not successful will you still be able to sort the issue for me?
yes i will be there.
you can ask as many times you want all you have to do is open justanswer email and you will see a green button "View my answer" button click on it and you can reply me from there.
ok ill get back to you if I need your help. thanks.
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have a good day.
ok thanks. you have a good day too
it was not successful, it still said download interrupted. what now,