Hi my name is ***** ***** i will be assisting you today.
Do you have the MS Office 2010 disk to install it on the new computer.
program software's cannot be copied or transferred to another computer with out a program disk.
No it was a dowbload
if you had purchased ms office online then you will have the download link in your email the email which you registered during the purchase
open the email on to your new computer and start the download.
i can help you install it on the new computer using remote access.
I went back into where I purchased it andf had one download left but it has expired so couldn't downlopad it
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Is she coming back
i am online with you.
you must be having the 25digit MS Office 2010 key with you in your email.
you can download Ms Office free trial and then you can activate it using the 25 digit key.
I have the key for the last available download but as I said it has expired and is not recognised
how long was it you purchased office 2010
download link might have expired but you do not have to buy office 2010 again as it was already purchased.
i will give you a solution to this
keep the purchase email opened and i will give you a number to call, call Microsoft and tell them then you purchased Office 2010 on Jan 2011 and you didnt need to reinstall office any more after you first installed on your old computer and now after 3 years you have a new computer and the download link is not working so they should send you a disk in mail to you after they will confirm the original purchase and verify the Office 2010 product key.
That would be great thanks
contact the Microsoft Customer Service Center call this number: 1-800-MICROSOFT (1-800-642-7676)
When you contact the Customer Service Center please have the following items available to provide to the Customer Service Representative:
The Office 2010 purchase emailThe readable parts of your original product key (if available)
United Kingdom +44 (0)344(###) ###-####/p>
is there anything else i may assist you with?
Thank you very much
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Thanks will do