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michelleclive
michelleclive, Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 5251
Experience:  Indept expertise on MS Office package
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I have purchased a new laptop, I have Office professional 2010

Resolved Question:

I have purchased a new laptop, I have Office professional 2010 on my old pc hiow can I transfer it to the new one?
Submitted: 2 years ago.
Category: Microsoft Office
Expert:  michelleclive replied 2 years ago.
michelleclive :

Hi my name is ***** ***** i will be assisting you today.


michelleclive :

Do you have the MS Office 2010 disk to install it on the new computer.

michelleclive :

program software's cannot be copied or transferred to another computer with out a program disk.

Customer:

No it was a dowbload

michelleclive :

if you had purchased ms office online then you will have the download link in your email the email which you registered during the purchase

michelleclive :

open the email on to your new computer and start the download.

michelleclive :

i can help you install it on the new computer using remote access.

Customer:

I went back into where I purchased it andf had one download left but it has expired so couldn't downlopad it

michelleclive :

Please remember rating is only required when we are finished fixing the problem.
Use the reply to expert button to continue the conversation further.

Customer:

Is she coming back

michelleclive :

i am online with you.

Customer:

Fine

michelleclive :

you must be having the 25digit MS Office 2010 key with you in your email.

michelleclive :

you can download Ms Office free trial and then you can activate it using the 25 digit key.

Customer:

I have the key for the last available download but as I said it has expired and is not recognised

michelleclive :

how long was it you purchased office 2010

Customer:

January 2011

michelleclive :

download link might have expired but you do not have to buy office 2010 again as it was already purchased.

michelleclive :

i will give you a solution to this

Customer:

O K

michelleclive :

keep the purchase email opened and i will give you a number to call, call Microsoft and tell them then you purchased Office 2010 on Jan 2011 and you didnt need to reinstall office any more after you first installed on your old computer and now after 3 years you have a new computer and the download link is not working so they should send you a disk in mail to you after they will confirm the original purchase and verify the Office 2010 product key.

Customer:

That would be great thanks

michelleclive :

contact the Microsoft Customer Service Center call this number: 1-800-MICROSOFT (1-800-642-7676)

When you contact the Customer Service Center please have the following items available to provide to the Customer Service Representative:

The Office 2010 purchase email

The readable parts of your original product key (if available)

https://www1.downloadoffice2010.microsoft.com/usa/registerkey.aspx?ref=pkc&culture=en-US

Customer:

Thank you

michelleclive :

For UK:

michelleclive :

United Kingdom +44 (0)344(###) ###-####/p>

michelleclive :

is there anything else i may assist you with?

Customer:

Thank you very much

michelleclive :

I hope I've provided the information you were seeking. If you are happy with my service, effort and the Information you got, then provide a rating by clicking on the smiley below and if you have more question feel free to ask.

michelleclive :

Thank you.

Customer:

Thanks will do

michelleclive, Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 5251
Experience: Indept expertise on MS Office package
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