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toughguy9
toughguy9, Computer Enthusiast
Category: Microsoft
Satisfied Customers: 474
Experience:  A Post Graduate in computer science with over 11 years of experience in Data Recovery, Computer Hardware and Software
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I think my e mail address has been compromised. Have tried

Resolved Question:

I think my e mail address has been compromised. Have tried to get this sorted on line but it doesn't seem to recognise my details, e.g. username and password
Is it possible to talk to someone on the phone about this
Submitted: 3 years ago.
Category: Microsoft
Expert:  toughguy9 replied 3 years ago.
toughguy9 :

Hi

toughguy9 :

Good Afternoon

toughguy9 :

Thanks for using JustAnswer

toughguy9 :

This is Leela and I will help you with the problem with email today

toughguy9 :

Can you please let me know which email service you are using

Customer: Bt Internet on my I Pad but the PC uses windows live mail
Customer: The I Pad is ok
toughguy9 :

so you are able to check emails on Ipad?

toughguy9 :

but not on PC windows

toughguy9 :

If you are able to access emails on IPAD then probably your account is still in your control

toughguy9 :

what is your email id?

Customer: *****@******.***
toughguy9 :

Can you give your email id in the form..

toughguy9 :

email @ domain name

toughguy9 :

please give a space before and after @ symbol

toughguy9 :

thanks

Customer: fordham @ btinternet.com
toughguy9 :

ok thanks

toughguy9 :

Are you receiving emails on this email id on your ipad?

toughguy9 :

Can you visit the page

toughguy9 :

And try to login by giving your username as***@******.*** and the password

toughguy9 :

and see ifyou can login or not

toughguy9 :

If you can login there then your account is SAFE.. the problem is just on the desktop PC

Customer: Yes
toughguy9 :

Were you able to login to your account in the link i gave?

Customer: The problem is not on the I pad, and bt say that this is a matter for Microsoft to resolve
toughguy9 :

Ok..

toughguy9 :

But if you can access via WebMail link I gave then it is problem with PC, we can do a remote session to check it

toughguy9 :

can you please try and let me know

Customer: It's fordham 329 and there is no problem
toughguy9 :

Wonderful. FEEL SAFE.. your account is SECURE

toughguy9 :

If you want to check on the Windows Live problem on PC we would need to do a remote session..

toughguy9 :

If you can check ONLINE that would be fine

Customer: I've just been on your link, and it won't allow me to sign in with Fordham 329
toughguy9 :

oh ok

toughguy9 :

what did it say?

toughguy9 :

invalid password ***** something?

toughguy9 :

can you please try from this link www.bt.com/btmail

Customer: No, it doesn't react to pressing sign in
toughguy9 :

ok

toughguy9 :

please try from the new link i gave

Customer: Yes, that's ok
toughguy9 :

Please try in 15 minutes if there is any problem..

toughguy9 :

Did you try?

Customer: Still ok with bt
toughguy9 :

wonderful..

toughguy9 :

so your account is SAFE

toughguy9 :

problem with PC

toughguy9 :

may be

Customer: Yes, thanks. But I still cannot access my mail using windows !
toughguy9 :

Be assured that your account is SAFE.. How are you trying access Mail from Windows?

toughguy9 :

which application you are using?

Customer: Windows live mail
toughguy9 :

ok

toughguy9 :

What is the OPERATING system?

toughguy9 :

I mean Windows 7 or 8 ?

Customer: Windows 7
toughguy9 :

ok

toughguy9 :

Can you check the configuration on Windows Mail for incoming, outgoing servers?

toughguy9 :

once the setting are correct you should be able to get the BT emails on desktop also

toughguy9 :

want to confirm again your account is SAFE

toughguy9 :

Let me know how things go

toughguy9 :

All the best

Customer: How do you check the configuration on the PC ?
toughguy9 :

can we do a remote session?

Customer: Yes
toughguy9 :

I would recommend try the following.. watch video and try to check configuration

toughguy9 :

then check the configuration from the link I gave above

toughguy9 :

Or I can check quickly

toughguy9 :

I sent you an offer for Remote Desktop Service

toughguy9 :

if you accept it we can do remote session

toughguy9 :

otherwise you can try with the video I gave

toughguy9 :

and the link with configuration for BT mail

toughguy9 :

You please follow the Video from 4min 50seconds which shows how to configure windows mail with our email service https://www.youtube.com/watch?v=C650LuI6KSQ&feature=player_detailpage#t=290

toughguy9 :

All the best

toughguy9 :

I see you are offline please try and let me know how things go

toughguy9 :

Bye

Customer: Many thanks for being so patient. I will try to load the live mail hotmail as featured in the link you gave me
toughguy9 and other Microsoft Specialists are ready to help you