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KamilAnwar1
KamilAnwar1, Office Specialist
Category: Microsoft
Satisfied Customers: 5204
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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I have forgotten my password, How do I change it for a new

Resolved Question:

I have forgotten my password, How do I change it for a new one?
Submitted: 3 years ago.
Category: Microsoft
Expert:  KamilAnwar1 replied 3 years ago.
KamilAnwar1 :

Hello & Welcome to JustAnswer.

KamilAnwar1 :

Who is your e-mail with?

Customer:

BT Intern.com

KamilAnwar1 :

Okay. Do you want me to reset the password

Customer:

Yes Please

KamilAnwar1 :

Okay. Please provide me the following information

KamilAnwar1 :

What is the part before the @ symbol of your email

Customer:

handsdudley

KamilAnwar1 :

What is your post code, date of birth and mother's maiden name

Customer:

LN106SB

Customer:

3/10/1936

Customer:

Woosey

KamilAnwar1 :

are you still a bt customer?

Customer:

yes

KamilAnwar1 :

Okay. Wait please

KamilAnwar1 :

what is your bt number

KamilAnwar1 :

and your name

Customer:

01526352937

Customer:

Harry Dudley

KamilAnwar1 :

and your full name

Customer:

***** ***** Dudley

KamilAnwar1 :

Okay. Please wait

KamilAnwar1 :

It will take a few minutes, stay on this page.

KamilAnwar1 :

I am trying to get in touch with BT - they have given me a wait time of 10 minutes

KamilAnwar1 :

Are you the account holder?

KamilAnwar1 :

Or is the account holder somebody else?

Customer:

I am

KamilAnwar1 :

It has a lady's name on the account

Customer:

It is My wife,

KamilAnwar1 :

please confirm her name, and first line of address

Customer:

Stephanie Dudley

Customer:

98 Tor o moor Road

KamilAnwar1 :

is the part after the @ symbol of your email is @btinternet.com ?

Customer:

yes

KamilAnwar1 :

okay, wait please

KamilAnwar1 :

do you have a cell phone which ends in the number 8616?

KamilAnwar1 :

What was the name of street you grew up on?

Customer:

Yes to the Phone Number

Customer:

Kirkstall Street Liverpool

KamilAnwar1 :

on the phone, you received a text message with a code, can you check that and tell me what that is?

Customer:

6436

KamilAnwar1 :

It is a pin to your mobile number, please provide the latest one. (check the time on the message)

Customer:

64364

KamilAnwar1 :

This is incorrect.

KamilAnwar1 :

We only have two attempts left.

KamilAnwar1 :

please check the latest one

KamilAnwar1 :

the pin should have been sent just now, check the time on the message to be sure

Customer:

Why are we talking about My Phone?

KamilAnwar1 :

Because, we are resetting the password ***** to verify that this account reset is genuine we have to go through this process.

KamilAnwar1 :

That pin will be provided to BT and then they will reset

Customer:

Try 6983!

KamilAnwar1 :

this is incorrect, please check your messages. this pin is sent in a text message from BT

KamilAnwar1 :

on the mobile number that ends in 8616

KamilAnwar1 :

we only 1 attempt left

KamilAnwar1 :

have*

Customer:

5379

KamilAnwar1 :

this worked, what should your new password *****

Customer:

451663

KamilAnwar1 :

it must be 8 characters

KamilAnwar1 :

minimum

Customer:

Hjd451663

KamilAnwar1 :

done, you can now use your account using this password *****

Customer:

THank you for your Patience

KamilAnwar1 and 2 other Microsoft Specialists are ready to help you