Hello & Welcome to JustAnswer.
Who is your e-mail with?
Okay. Do you want me to reset the password
Okay. Please provide me the following information
What is the part before the @ symbol of your email
What is your post code, date of birth and mother's maiden name
are you still a bt customer?
Okay. Wait please
what is your bt number
and your name
and your full name
***** ***** Dudley
Okay. Please wait
It will take a few minutes, stay on this page.
I am trying to get in touch with BT - they have given me a wait time of 10 minutes
Are you the account holder?
Or is the account holder somebody else?
It has a lady's name on the account
It is My wife,
please confirm her name, and first line of address
98 Tor o moor Road
is the part after the @ symbol of your email is @btinternet.com ?
okay, wait please
do you have a cell phone which ends in the number 8616?
What was the name of street you grew up on?
Yes to the Phone Number
Kirkstall Street Liverpool
on the phone, you received a text message with a code, can you check that and tell me what that is?
It is a pin to your mobile number, please provide the latest one. (check the time on the message)
This is incorrect.
We only have two attempts left.
please check the latest one
the pin should have been sent just now, check the time on the message to be sure
Why are we talking about My Phone?
Because, we are resetting the password ***** to verify that this account reset is genuine we have to go through this process.
That pin will be provided to BT and then they will reset
this is incorrect, please check your messages. this pin is sent in a text message from BT
on the mobile number that ends in 8616
we only 1 attempt left
this worked, what should your new password *****
it must be 8 characters
done, you can now use your account using this password *****
THank you for your Patience