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Chris L.
Chris L., Support Specialist
Category: Microsoft Office
Satisfied Customers: 4864
Experience:  Certified Expert with over 10 years experience.
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I cannot log on to my long time server Microsoft OfficePublisher.

Customer Question

I cannot log on to my long time server Microsoft OfficePublisher. What do I do please to be able to check my Emails?.
Submitted: 2 years ago.
Category: Microsoft Office
Expert:  Chris L. replied 2 years ago.
Hello my name is ***** ***** I will be happy to assist you.

Microsoft publisher is not an email program so I am a bit confused on your question. Can you please explain who your email provider is, for example is it @gmail.com @outlook.com or something else?

Also exactly how do you normally get your email, what do you click?

Please let me know.

Thanks,
Chris
Customer: replied 2 years ago.

I click on Microsoft Office Outlook2007 but I cannot find any mention anywhere as to who is my email provider. Could it be btinternet.com ?

Expert:  Chris L. replied 2 years ago.
Yes it could be btinternet.

Does your email address you use with outlook end with @btinternet?
Customer: replied 2 years ago.

Yes

Expert:  Chris L. replied 2 years ago.
Great,

Are you able to log into your mail when you click this link HERE

Give it a go and let me know.
Customer: replied 2 years ago.

Yes

Expert:  Chris L. replied 2 years ago.
Ok so what exactly happens with outlook?
Expert:  Chris L. replied 2 years ago.
You likely either have a misconfigured outlook or damaged outlook install.

If you would like we can keep going back and forth like this or if you prefer I can connect to your computer and try and sort it out for you.

If you want to do that click get extra help, if not simply reply.
-Chris
Chris L., Support Specialist
Category: Microsoft Office
Satisfied Customers: 4864
Experience: Certified Expert with over 10 years experience.
Chris L. and 3 other Microsoft Office Specialists are ready to help you
Expert:  Chris L. replied 2 years ago.
Please click HERE and then click Join Session to connect. You will need to download and run the connection utility so if anything pops up and asks you to run or allow say yes.

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