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Shefin
Shefin, Microsoft Office Specialist
Category: Microsoft
Satisfied Customers: 5397
Experience:  Working as Tech support specialist with a world famous computer manufacturer
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I have lenovo I can't get in to it. It wants a password ***** don't

Customer Question

I have lenovo I can't get in to it. It wants a password ***** don't ever putting one in. All l have done is try to upgrade to Windows 8 . then it rest it self and now wants password ***** peter
Submitted: 3 years ago.
Category: Microsoft
Expert:  Shefin replied 3 years ago.
Customer:
Hello! Thank you for your question. I amCustomerand I look forward to helping you with your issue today.
Customer:
Please let me know when you are ready.
JACUSTOMER-doxxnheg- :

Ok ready now

Customer:

Is it asking for the password ***** logging into Windows 8?

JACUSTOMER-doxxnheg- :

I am not sure just comes up to sign in

Customer:

Under the password ***** do you see Sign in with a Local account?

JACUSTOMER-doxxnheg- :

All it says *****@******.*** then password

Customer:

Do you get any other option over there?

JACUSTOMER-doxxnheg- :

No

Customer:

Check thoroughly.

Customer:

Have you tried to create a Microsoft account and try logging in?

Customer:

Have you provided your email address and password ***** installing Windows 8?

JACUSTOMER-doxxnheg- :

All it says that password ***** ***** correct make sure you're using the password ***** your Microsoft account

Customer:

Have you provided your email address and password ***** installing Windows 8?

JACUSTOMER-doxxnheg- :

I don't remember doing that it was 2 month ago

Customer:

Since when it is asking for the password?

JACUSTOMER-doxxnheg- :

Ever since I did it

Customer:

And now you forgot the password?

JACUSTOMER-doxxnheg- :

I don't remember putting one in

Customer:

May I know the email address you are using to sign in?

Customer:

Type in like example @ live .com

JACUSTOMER-doxxnheg- :

*****@******.***

Customer:

Use spaces.

Customer:

Otherwise, I cannot see it becuase of security reasons.

Customer:

Type in like example @ live .com

Customer:

Please type min your email again.

JACUSTOMER-doxxnheg- :

I have just tried that comes up with incorrect password

Customer:

Please type in this chat window. I need try reset it again from my end.

JACUSTOMER-doxxnheg- :

*****@******.***

Customer:

Type in like example @ live .com. Use spaces. Otherwise, I cannot see it becuase of security reasons.

JACUSTOMER-doxxnheg- :

*****@******.***

JACUSTOMER-doxxnheg- :

example @ live .com

Customer:

Please use spaces between the name, @ and before the .com

Customer:

Are you there?

JACUSTOMER-doxxnheg- :

Yes I am

Customer:

I apologize that I did not recive your email address. You have sent it to me, however I cannot see it, becuase of secutiry issues.

Customer:

Please use spaces between the name, @ and before the .com, while you sending me the email addreess.

JACUSTOMER-doxxnheg- :

petermallison @tiscli. com

Customer:

Thank you.

Customer:

That is not a Microsoft account.

Customer:

Is this the email address you are using to login?

JACUSTOMER-doxxnheg- :

I don't have a Microsoft acount

Customer:

I would suggest you create one.

Customer:

Go to the link below, and click Sign up.

Customer:

Are you able to create a Microsoft account?

JACUSTOMER-doxxnheg- :

Yes takes me a bit longer than most sorry

Customer:

Are you able to login using the new email and password?

JACUSTOMER-doxxnheg- :

Yes I have

Customer:

Great!

Customer:

Please write down the email and password ***** else, so that you will not loose it.

Customer:

Do you have any questions?

JACUSTOMER-doxxnheg- :

I hope not sorry for being so long

Customer:
If you appreciate my service, please rate it EXCELLENT by clicking the EXCELLENT smiley face.
Shefin and other Microsoft Specialists are ready to help you
Customer: replied 3 years ago.

Hi. I still having problems trying to sign in to my loptop

Expert:  Shefin replied 3 years ago.
Hi,

Have you tried the same email address and password?

Thank you.
S H E F I N
Customer: replied 3 years ago.

No I have had to change my password

Expert:  Shefin replied 3 years ago.
Hi,

Please try the old and new passwords with the mail address and let me know the result.

Thank you.
S H E F I N
Customer: replied 3 years ago.

Still wouldn't let me log in. my new address is *****@******.***

Expert:  Shefin replied 3 years ago.
Hi,

Please use another computer, go to the link below andtry singing in. If you are not able to sign in, try recovering the password.
http://www.live.com/

Thank you.
S H E F I N
Customer: replied 3 years ago.

I can sign in and changed my password ***** I was asked to do

Expert:  Shefin replied 3 years ago.
Hi,

If you have chnaged the password, please write it down, so that you can check it later. Let me know if the issue persists.

Thank you.
S H E F I N
Customer: replied 3 years ago.

I have wrote it down and will try it tomorrow and let you know how I get on

Expert:  Shefin replied 3 years ago.
Hi,

If the issue persists, please be back, I will be happy to assist you.

Thank you.
S H E F I N
Customer: replied 3 years ago.

I have just tried to login to my laptop still says password ***** *****

Expert:  Shefin replied 3 years ago.
Hi,

When you reset the password, they will give you a link to change the password. Then, use the new password ***** for login to the computer.

Are you trying to change it again? Have you tried the new password?

Thank you.
S H E F I N
Customer: replied 3 years ago.

It is all working now change the password ***** thanks pete

Expert:  Shefin replied 3 years ago.
Hi,

Please be back if you hgave any issues.

Thank you.
S H E F I N