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Shefin
Shefin, Microsoft Office Specialist
Category: Microsoft
Satisfied Customers: 5593
Experience:  Working as Tech support specialist with a world famous computer manufacturer
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I have lenovo I can't get in to it. It wants a password ***** don't

This answer was rated:

I have lenovo I can't get in to it. It wants a password ***** don't ever putting one in. All l have done is try to upgrade to Windows 8 . then it rest it self and now wants password ***** peter
Customer:
Hello! Thank you for your question. I amCustomerand I look forward to helping you with your issue today.
Customer:
Please let me know when you are ready.
JACUSTOMER-doxxnheg- :

Ok ready now

Customer:

Is it asking for the password ***** logging into Windows 8?

JACUSTOMER-doxxnheg- :

I am not sure just comes up to sign in

Customer:

Under the password ***** do you see Sign in with a Local account?

JACUSTOMER-doxxnheg- :

All it says *****@******.*** then password

Customer:

Do you get any other option over there?

JACUSTOMER-doxxnheg- :

No

Customer:

Check thoroughly.

Customer:

Have you tried to create a Microsoft account and try logging in?

Customer:

Have you provided your email address and password ***** installing Windows 8?

JACUSTOMER-doxxnheg- :

All it says that password ***** ***** correct make sure you're using the password ***** your Microsoft account

Customer:

Have you provided your email address and password ***** installing Windows 8?

JACUSTOMER-doxxnheg- :

I don't remember doing that it was 2 month ago

Customer:

Since when it is asking for the password?

JACUSTOMER-doxxnheg- :

Ever since I did it

Customer:

And now you forgot the password?

JACUSTOMER-doxxnheg- :

I don't remember putting one in

Customer:

May I know the email address you are using to sign in?

Customer:

Type in like example @ live .com

JACUSTOMER-doxxnheg- :

*****@******.***

Customer:

Use spaces.

Customer:

Otherwise, I cannot see it becuase of security reasons.

Customer:

Type in like example @ live .com

Customer:

Please type min your email again.

JACUSTOMER-doxxnheg- :

I have just tried that comes up with incorrect password

Customer:

Please type in this chat window. I need try reset it again from my end.

JACUSTOMER-doxxnheg- :

*****@******.***

Customer:

Type in like example @ live .com. Use spaces. Otherwise, I cannot see it becuase of security reasons.

JACUSTOMER-doxxnheg- :

*****@******.***

JACUSTOMER-doxxnheg- :

example @ live .com

Customer:

Please use spaces between the name, @ and before the .com

Customer:

Are you there?

JACUSTOMER-doxxnheg- :

Yes I am

Customer:

I apologize that I did not recive your email address. You have sent it to me, however I cannot see it, becuase of secutiry issues.

Customer:

Please use spaces between the name, @ and before the .com, while you sending me the email addreess.

JACUSTOMER-doxxnheg- :

petermallison @tiscli. com

Customer:

Thank you.

Customer:

That is not a Microsoft account.

Customer:

Is this the email address you are using to login?

JACUSTOMER-doxxnheg- :

I don't have a Microsoft acount

Customer:

I would suggest you create one.

Customer:

Go to the link below, and click Sign up.

Customer:

Are you able to create a Microsoft account?

JACUSTOMER-doxxnheg- :

Yes takes me a bit longer than most sorry

Customer:

Are you able to login using the new email and password?

JACUSTOMER-doxxnheg- :

Yes I have

Customer:

Great!

Customer:

Please write down the email and password ***** else, so that you will not loose it.

Customer:

Do you have any questions?

JACUSTOMER-doxxnheg- :

I hope not sorry for being so long

Customer:
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Customer: replied 3 years ago.

Hi. I still having problems trying to sign in to my loptop

Hi,

Have you tried the same email address and password?

Thank you.
S H E F I N
Customer: replied 3 years ago.

No I have had to change my password

Hi,

Please try the old and new passwords with the mail address and let me know the result.

Thank you.
S H E F I N
Customer: replied 3 years ago.

Still wouldn't let me log in. my new address is *****@******.***

Hi,

Please use another computer, go to the link below andtry singing in. If you are not able to sign in, try recovering the password.
http://www.live.com/

Thank you.
S H E F I N
Customer: replied 3 years ago.

I can sign in and changed my password ***** I was asked to do

Hi,

If you have chnaged the password, please write it down, so that you can check it later. Let me know if the issue persists.

Thank you.
S H E F I N
Customer: replied 3 years ago.

I have wrote it down and will try it tomorrow and let you know how I get on

Hi,

If the issue persists, please be back, I will be happy to assist you.

Thank you.
S H E F I N
Customer: replied 3 years ago.

I have just tried to login to my laptop still says password ***** *****

Hi,

When you reset the password, they will give you a link to change the password. Then, use the new password ***** for login to the computer.

Are you trying to change it again? Have you tried the new password?

Thank you.
S H E F I N
Customer: replied 3 years ago.

It is all working now change the password ***** thanks pete

Hi,

Please be back if you hgave any issues.

Thank you.
S H E F I N