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Viet -MS Office Tech
Viet -MS Office Tech, Other
Category: Microsoft
Satisfied Customers: 38221
Experience:  Ten years of computer hardware and software support; Windows 10 8 7 Vista XP & Mac; Microsoft Office, etc.
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I have a microsoft surface RT, when I first used the surface

Resolved Question:

I have a microsoft surface RT, when I first used the surface it recognized my wifi network and HP printer, now it does not but it recognizes all my nieghbours wifi networks.
I have refreshed the surface on several occasions without success and have just removed every thing and reinstalled windows again without success.
What can I do to get me up and running?
Submitted: 3 years ago.
Category: Microsoft
Expert:  Viet -MS Office Tech replied 3 years ago.

Hello Trevor! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. Have you tried to disconnect the power cord(s) from your internet/wireless modem/router device(s) for about 5 minutes, then reconnect, and check?

Have you tried to log in your modem/router, then change the wireless channel to another number, such as 11, 1, 6, etc., and check?

If you do not know how to log in your modem/router, please let me know the brand/model of your internet/wireless modem/router device.

Please let me know. Thank you,

Viet -MS Office Tech and 2 other Microsoft Specialists are ready to help you
Customer: replied 3 years ago.
I have tried turning my wifi router on several occasions without any success.
My wifi router is a Technicolor TG582n PRO.
If I change the router channel will it affect my other devices connected to it?
Trevor
Customer: replied 3 years ago.
I can rate your reply until I have received the instructions on how I can log in to my router.
Expert:  Viet -MS Office Tech replied 3 years ago.

No, it usually should not affect your other devices, but if it does, you can always change the channel back to the original number.

To log in the router, connect an Ethernet/network cable temporarily from a computer to the router, then go to the website below:

http://198.168.1.254

(or could be the website http://dsldevice.lan or website http://10.0.0.138)

, and if prompted, leave the username / password; blank; (or enter enter admin for the username and leave the password; blank; if needed, use your internet server username / password (or call your internet service provider for the router's login website and router's login username/password; as needed))

, then go to the option Home Network, then click on Wireless
, then click on Configure at the upper right corner, and change the Channel there
; if needed, look for advanced option, etc., in order to see the channel option

Thank you,

Customer: replied 3 years ago.
Thank you
Expert:  Viet -MS Office Tech replied 3 years ago.
You're welcome. If you need anything else, please let me know any time. Thank you,

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