How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask jstinehelfer Your Own Question
jstinehelfer
jstinehelfer, Information Systems Manager
Category: Microsoft
Satisfied Customers: 23
Experience:  A+ Comptia Certified computer repair
63323962
Type Your Microsoft Question Here...
jstinehelfer is online now

Hi. I have installed Office 2013 from a download although I

Customer Question

Hi. I have installed Office 2013 from a download although I bought a CD back-up but the icons call themselves "Desktop". When i double click an Excel document in a folder, it won't open, with a message that the application is not installed. However, if I open Excel and find a file from within Excel, it works. Office seems OK. Help!
my email *****@******.***
Submitted: 2 years ago.
Category: Microsoft
Expert:  Viet -MS Office Tech replied 2 years ago.

Hello John! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. Do you have windows 7 or 8, etc.?

Can we do a remote support session, so we can chat, and I will be able to help you directly?

Edit: It looks like you are not there. When you are available, please reply back at the box below to continue. Thank you,