How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Viet -MS Office Tech Your Own Question
Viet -MS Office Tech
Viet -MS Office Tech, Other
Category: Microsoft
Satisfied Customers: 37873
Experience:  Ten years of computer hardware and software support; Windows 10 8 7 Vista XP & Mac; Microsoft Office, etc.
30037186
Type Your Microsoft Question Here...
Viet -MS Office Tech is online now

i cant remember my hotmail password

Resolved Question:

i cant remember my hotmail password
Submitted: 2 years ago.
Category: Microsoft
Expert:  Viet -MS Office Tech replied 2 years ago.

Hello Lee! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. Do you have windows xp, vista, or 7, or 8, or mac computer?

Can we do a remote support session, so we can chat, and I will be able to help you directly?

Please reply at the box below. Thank you,

Customer: replied 2 years ago.

i have a macbook pro lap top

Expert:  Viet -MS Office Tech replied 2 years ago.
Does it give you another option, such as I cannot verify, or don't know the answer, etc.?

Can we do a remote support session, so we can chat, and I will be able to help you directly on your computer together with you?

Please reply at the box below. Thank you
Customer: replied 2 years ago.

How do i do a remote support session?

Expert:  Viet -MS Office Tech replied 2 years ago.
Please accept the remote support offer, then please do the following in order to connect with me:

  1. Click on the website below:
    https://secure.join.me/Download.aspx?webDownload=true
  2. Then download / run the file join.me when it prompts or shows
  3. Then tell me the 9 digit numbers that it will show in the join.me program.
  4. Do not close the join.me program.

Please reply at the box below. Thank you,

Viet -MS Office Tech and 4 other Microsoft Specialists are ready to help you
Expert:  Viet -MS Office Tech replied 2 years ago.
Thank you.

  1. Please click on the website below:
    https://secure.join.me/Download.aspx?webDownload=true
  2. Then download / run the file join.me when it prompts or shows
  3. Then tell me the 9 digit numbers that it will show in the join.me program.
  4. Do not close the join.me program.

 

Please reply at the box below. Thank you
Customer: replied 2 years ago.

Its saying my safari cant open it bescause no available application can open it.

Expert:  Viet -MS Office Tech replied 2 years ago.
Sorry, that's strange. Can you submit the Microsoft / Hotmail account recovery form at the website below:

https://account.live.com/acsr?rollrs=04

Thank you
Customer: replied 2 years ago.

What do you mean? fill it out. i done this the other day some body like your self made me fill this page out then i filled in what i could he told me that my email had been currupted because i was trying to put my pass word in too many times does that make sense to you?

Expert:  Viet -MS Office Tech replied 2 years ago.

You don't enter any password ***** all. What exactly happens when you follow the steps at the website below? What does it say after submitting?

https://account.live.com/acsr?rollrs=04

Thank you

Customer: replied 2 years ago.

yeah i know i filled this form in the other day i did not get any where.

they said it was curupted

Expert:  Viet -MS Office Tech replied 2 years ago.
After submitting the recovery form, did Microsoft say they will contact you in 24 hours? Did you receive an email message from Microsoft to your working contact email asdress?

Thank you
Customer: replied 2 years ago.

yeah they did and its been 48 hours almost,

that email ive sent does not work sorry.

Expert:  Viet -MS Office Tech replied 2 years ago.
Check the spam/junk email folder also. Can you provide more information when submitting the recovery form https://account.live.com/acsr?rollrs=04, so Microsoft can verify that you are the owner of the hotmail account?
For exampel, call your contacts whom you sent email messages to recently for their exact email addresses, and fill out. Thank you
Customer: replied 2 years ago.

Thanks i have to waite 24 hours sorted.

Expert:  Viet -MS Office Tech replied 2 years ago.
You're welcome. OK, Microsoft should respond to you within 24 hours (check Spam/Junk email folder if needed.) Thank you
Customer: replied 2 years ago.
Thanks!
Expert:  Viet -MS Office Tech replied 2 years ago.
You're welcome.