Microsoft Office Questions? Ask a IT Expert for Support ASAP
No, I cannot log into TalkTalk despite their efforts to help (re-setting password ***** times)
It says my password ***** ***** (have just tried again)
We can try another tool to connect.
Please click HERE
You need to save/run the program.
It will give you an ID and a Password.
Please give me the ID (leave a space between each character eg: 1 2 3 4 5 6 7 8 9) and the password ***** your next message to me here.
Do not close the program, but leave it open.
This programme has now downloaded (several times) but I can't open it so see no ID or password
Hold down the CTRL button on the keyboard and press J to open your recen downloads. If you see a file called elsinore double click on that.If you do not and see a file called teamviewer double click that and allow it to run. A blue box will open showing you your ID and password
ID ********* /p>
2 7 7 4 9 7 7 6 9 (!D) 8 7 4 9 (Password)
2 7 7 4 9 7 7 6 9 (!D) 2 8 0 5 (Password)
You sure that ID is right? It is still saying it is not running on my end. so either program isnt open or ID changed
Think problem must be downloaded Teamviewer 3 times, which is why I've offered 3 different passwords
Just to confirm:
Nos. on 1 remaining download are:
2 7 7 4 9 7 7 6 9 (!D) Password ***** 5 3 8
DO you mean download Teamviewer again?
Sorry, connection was lost. Have done as you said & new details are as follows:
password ***** 7 5 8
Yes, it's open now.
Yes, password ***** ***** 5 7 5 8
I know this is going on rather a long time, can you tell me how much it's costing?
Password ***** the first Teamviewer downloaded this evening was 8124. Not sure if you have already received this
I am sorry I cannot spend anymore time on this at the moment. I have gone way above and beyond the time allotment and I have others waiting for me, I just do not have any more time at the moment. We can try and pick this up again tomorrow if you should like also everything is backed by a 100% satisfaction guarantee, which you can see here http://ww2.justanswer.com/shockingly-simple-justanswer-promiseI am not sure if the problem is that your internet connection is dropping and if it is you need to speak to talk talk about that. Or it could just be that you are not familiar enough with the computer to get the remote to connect and require in person help.You closed team viewer again and I lost connection.As for your email problem. The only issue I see is you need to get your email password ***** talk talk. once you have that then I can reconfigure your outlook express to get your talk talk mail. But unless I can connect which I have not been able to I cannot help.I suggest you call talk talk and have them remote into your computer and make sure you can log in to the email account. Type the password ***** they give you so you don't forget. Also ask if they will fix outlook express for you. they should be able to do this. If they give you any trouble ask for a supervisor. Trust me they will do whatever you want when you get a supervisor on the line.I am really sorry but I just cannot spend anymore time. Usually for the price paid I do an hour or two tops, we have been at this now back and fourth for nearly 4 hours. So during that 4 hours my other clients could not be helped. I am sure you understand. For now give them a call again and if you still need my help we can do so tomorrow. Make sure they get you in your account! Ask for a supervisor. Also try and get them to emote and fix outlook. If they wont I will fix it but I need a proper password.Thanks and sorry for any inconvenience,Chris
Thanks for your last message, and sorry this all took so much time (didn't help tats I had to keep rushing away from computer).
I;m a professional writer & have been computing for over 20 years. Though I'm not particularly technical I've never come across this sort of problem before. Three times yesterday,I renewed my TalkTalk password (over the phone) and three times they were unable to fix it. Then late last night I tried once more, with yet another new password, and this time it seemed to work. I also set up another email account, which so far appears to be workng. Main problem remains however, and though TalkTalk have said it's probably the fault of email providers, who 'may not recognise' my new TalkTalk password, I'm not sure this is right. Anyway, I'll try sorting that with Microsoft & Outlook tomorrow, and if that fails will come back to you. Anyway, thanks for your patience!
Can we set up a time to look at Outlook Express?
What about 21.00 our time, 15.00 your time?
If you're ready to go ahead I'll just explain that my TalkTalk account covers 2 email addresses, my own (*****@******.***), which is Outlook Express, and *****@******.***, which is Microsoft Outlook We share a desktop computer but I also have a laptop, and as I was advised (I think wrongly) that I could not keep my email address on the laptop unless I used mail2web I also have an account with them. Yesterday, of course, In desperation I set up a new address with gmail, but Microsoft Outlook, Outlook Express and mail2web are all still out of action.
Incidentally, will you need to set Teamviewer up again?
No, sorry. Over here it's 21.00 now and in 5 hours' time it will be 2 o'clock in the morning! I have a busy day tomorrow, so can we leave it until 17.00 (UK time).
Emaill addresses concerned are:
*****@******.*** (Outlook Express & mail2web) ronnie*****@******.*** (Microsoft Outlook)
Have to admit I don't remember & haven't noted any password ***** may have had with Outook Express, but with Microsoft Outlook it would probably be 'cricket'. New password ***** set up with TalkTalk is '3cricket3'.
Last night I'm afraid both computers were accidentally turned off. One will be on to-night though, and teamviewer is open if you still feel you can do something.
teamviewer details are as follows:
ID: 2 7 7 4 9 7 7 6 9
Other info is stored as MICROSOFT JUST ANSWER (required info)
OK. I hope to be asleep for the next few hours!
TalkTalk now accepts password, and I am logged in with email address you suggested. Let's hope for the best
Haven't closed team viewer, so password ***** ***** the same: XXXX
You've done a fantastic job! Not sure what you need now, but have put team viewer password ***** TalkTalk password (which of course you know) on computer
Won.derful! Thank you very, very much! I'll tell everyone I know about you