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Josh
Josh, Computer Enthusiast
Category: Microsoft
Satisfied Customers: 19979
Experience:  Expert for over 10 years
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Recently purchased Surface 2 tablet has cut out twice in two

Customer Question

Recently purchased Surface 2 tablet has cut out twice in two weeks and the thrd occasion it has not come back on
Submitted: 2 years ago.
Category: Microsoft
Expert:  Josh replied 2 years ago.
Hi! My name is ***** ***** I will be assisting you. Let's get started!

The issues that you have described are hardware failure examples and they can happen with a new device. The good news is that the tablet is still under warranty so you can get a replacement.

You will need to request the call from this page: https://www.microsoft.com/surface/en-gb/support/contact-us/?productId=100110886&issueId=100110950&subIssueId=100110952

In Step 1 -- select Surface 2

In Step 2 -- Select Warranty, Service, and recovery then Warranty and service

Scroll down and select Request a Call

Sign into your Hotmail/Windows Live account and it will prompt you for some information so a warranty specialist can call you.