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James K.
James K., Consultant
Category: Microsoft
Satisfied Customers: 6598
Experience:  Technical Director of IT Company
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I purchased Office 365 in April (order number: *********** . Last

Resolved Question:

I purchased Office 365 in April (order number: *********** .
Last week I bought a new laptop and, during the transfer of data from my old laptop, Office 365 disappeared. Would you please tell me what I need to do in order to download it again.
Many thanks
Brian Waine
Submitted: 3 years ago.
Category: Microsoft
Expert:  James K. replied 3 years ago.
Hello

My name is James

Welcome to Just Answer

Can i Remote on and have a Look

Remote means A Screensharing Session

its fully secure and built into the JustAnswer Website

If you wish I can send you a link to connect

Cheers James
Customer: replied 3 years ago.

Hi James

No problem. Please send the link.

Brian

Expert:  James K. replied 3 years ago.
http://www.justanswer.com/remotedesktop/join.aspx?Session=c9f47a0f-40af-4e8e-b3d0-d6554c70d6ae

Click the Link Above

Click the Green I Agree Button

Click RUN/OK/YES if asked

Let me know any Issues
Expert:  James K. replied 3 years ago.
Remote fix cheers James
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