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Ask michelleclive Your Own Question
michelleclive
michelleclive, Computer Support Specialist
Category: Microsoft
Satisfied Customers: 5495
Experience:  Indept expertise on MS Office package
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I have purchased microsoft office 2010 but the computer will

Resolved Question:

I have purchased microsoft office 2010 but the computer will not accept the product key
how can I proceed
Submitted: 2 years ago.
Category: Microsoft
Expert:  michelleclive replied 2 years ago.
michelleclive :

Hi my name is ***** ***** i will be assisting you today.

I am sorry to hear that you are facing problem with MS office 2010 product.

michelleclive :

did you purchase the software online or you got it from a store.

Customer:

I purchased it from amazon on line and received a card with a product key only

michelleclive :

did you used ms office 2010 as a trial version earlier

Customer:

no I hav

Customer:

no I hav not had

michelleclive :

ok

michelleclive :

what is the operating system you have on the computer?

Customer:

no I have not had office on this laptop before,although it was pre installed on my previous computer not sure what version

michelleclive :

what is the operating system you have on the computer?

Customer:

windows 8

michelleclive :

alright

michelleclive :

and the download link is in your email?

michelleclive :

for office 2010

Customer:

haven't looked in email should I look now ?

michelleclive :

no that is fine, you said you purchased it from amazon on line did you receive a disk along with the product key.

Customer:

no only cardboard folder with product key.

michelleclive :

ok and where is the link to download ms office 2010 in that case

michelleclive :

when you purchased online then you must have provided an email address when you paid online.

michelleclive :

open your email there will be an email from amazon where you will have the download link to download ms office 2010.

Customer:

that's what I am asking you it says click windows star button which I did,click windows 2010 which does not appear only screen which wants 2013

Customer:

I have been on two week holiday this arrived whilst I was away, will it still work if even thereI

michelleclive :

Office 2010 is obsolete and it is not sold any more however you can check your purchase details in your email and let me know the version of ms office.

Customer:

It deffinately says 2010 on packet

michelleclive :

no problem

michelleclive :

open your email and check the purchase email

michelleclive :

there will be a link to download office 2010

Customer:

this may take a while to find

michelleclive :

if you want i can remote access and install it for you however remote service is an additional support so please let me know, if you dont want to opt for remote assistance no problem we can continue with the chat.

Customer:

there is no link on email just suggestionof other products to buy. as this has already cost n me over £100 how much more is this extra support going to cost

michelleclive :

no problem let me see if i can wave off the remote access charge it will be free for you.

Customer:

thank you

michelleclive :

Click here


michelleclive :

download and install teamviewer

michelleclive :

let me know the 9 digit ID and 4 Digit password.

Customer:

sorry seem to have lost screen shall I click here again and which option do I need to tick remote access or run?

michelleclive :

Click here

michelleclive :

yes please go ahead

michelleclive :

yes please go ahead and click on the click here link

michelleclive :

and instal teamviewer

Customer:

it is asking me for an ID yours

michelleclive :

no that is if you need access of my screen

michelleclive :

as its the other way round let me know the id and password ***** left side

Customer:

so what do I do now

michelleclive :

do you see an id and password

michelleclive :

your id and password

Customer:

967 601 483 pw 8091

michelleclive :

ok

michelleclive :

let me connect

michelleclive :

please check the password

michelleclive :

its saying its invlaid

michelleclive :

please close teamviewer and open it again

michelleclive :

then share me the new pswd

Customer:

showing pw 3066 now

michelleclive :

ok

michelleclive :

issue resolved via remote access

michelleclive :

you may click on a smiley afce below

michelleclive :

you may click on a smiley face below and click submit

michelleclive and other Microsoft Specialists are ready to help you

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