Hi my name is ***** ***** i will be assisting you today.
I am sorry to hear that you are facing problem with MS office 2010 product.
did you purchase the software online or you got it from a store.
I purchased it from amazon on line and received a card with a product key only
did you used ms office 2010 as a trial version earlier
no I hav
no I hav not had
what is the operating system you have on the computer?
no I have not had office on this laptop before,although it was pre installed on my previous computer not sure what version
and the download link is in your email?
for office 2010
haven't looked in email should I look now ?
no that is fine, you said you purchased it from amazon on line did you receive a disk along with the product key.
no only cardboard folder with product key.
ok and where is the link to download ms office 2010 in that case
when you purchased online then you must have provided an email address when you paid online.
open your email there will be an email from amazon where you will have the download link to download ms office 2010.
that's what I am asking you it says click windows star button which I did,click windows 2010 which does not appear only screen which wants 2013
I have been on two week holiday this arrived whilst I was away, will it still work if even thereI
Office 2010 is obsolete and it is not sold any more however you can check your purchase details in your email and let me know the version of ms office.
It deffinately says 2010 on packet
open your email and check the purchase email
there will be a link to download office 2010
this may take a while to find
if you want i can remote access and install it for you however remote service is an additional support so please let me know, if you dont want to opt for remote assistance no problem we can continue with the chat.
there is no link on email just suggestionof other products to buy. as this has already cost n me over £100 how much more is this extra support going to cost
no problem let me see if i can wave off the remote access charge it will be free for you.
download and install teamviewer
let me know the 9 digit ID and 4 Digit password.
sorry seem to have lost screen shall I click here again and which option do I need to tick remote access or run?
yes please go ahead
yes please go ahead and click on the click here link
and instal teamviewer
it is asking me for an ID yours
no that is if you need access of my screen
as its the other way round let me know the id and password ***** left side
so what do I do now
do you see an id and password
your id and password
967 601 483 pw 8091
let me connect
please check the password
its saying its invlaid
please close teamviewer and open it again
then share me the new pswd
showing pw 3066 now
issue resolved via remote access
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