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jstinehelfer
jstinehelfer, Information Systems Manager
Category: Microsoft Office
Satisfied Customers: 23
Experience:  A+ Comptia Certified computer repair
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hi. i have a problem

Customer Question

hi. i have a problem with a programme on my p/c called tv wizard
i think i came with a google update. i cannot uninstall it why ?
Submitted: 2 years ago.
Category: Microsoft Office
Expert:  Viet -MS Office Tech replied 2 years ago.

Hello Paul! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. Is there any error or message when uninstalling the TV wizard program?

Can we do a remote support session, so we can chat, and I will be able to help you directly?

Please reply at the box below. Thank you,

Customer: replied 2 years ago.

no error message

Expert:  Viet -MS Office Tech replied 2 years ago.
Thank you for replying back. Do you have windows xp, vista, or 7, or 8?

Can we do a remote session, so I can fix the issue directly on your computer together with you?

Please reply at the box below. Thank you
Customer: replied 2 years ago.
windows 8.1
Expert:  Viet -MS Office Tech replied 2 years ago.
Thank you. Can we do a remote session, so I can fix the issue directly on your computer together with you?

Please reply at the box below. Thank you
Customer: replied 2 years ago.

YES

Expert:  Viet -MS Office Tech replied 2 years ago.
hank you. Please accept the remote support offer, then please click on the website below, then I can help you directly:

http://www.justanswer.com/remotedesktop/join.aspx?Session=f4e7230f-dae1-43a9-9e84-ca2779326b35

Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you
Customer: replied 2 years ago.

YOUR NOT CONNECTED

Expert:  Viet -MS Office Tech replied 2 years ago.

I'm sorry. What happens when you click on the website I've provided previously?

Or let's do this: please click on the website below:

http://tinyurl.com/mlzkg5k

, then allow the Elsinore.ScreenConnect program to download / run when prompted.

Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you

Customer: replied 2 years ago.

STILL NOTHING

Expert:  Viet -MS Office Tech replied 2 years ago.
Sorry, let's try another way:

  1. Please click on the website below:
    http://tinyurl.com/azwl8gu
    (if it does not work, click on the website: http://www.teamviewer.com/)
  2. , then download / run the file called TeamViewer...
  3. , then tell me the ID and password ***** will provide you
  4. , don't close the TeamViewer program.

Please type the ID numbers with spaces, i.e., 1 2 3 4 5 6 7 8 9. Please reply at the box below. Thank you,

Customer: replied 2 years ago.

don't bother too much hassle connecting i'll go elsewhere

Expert:  Viet -MS Office Tech replied 2 years ago.
I'm sorry. We guarantee our service. Please let me know if you'd like to continue. Thank you
Customer: replied 2 years ago.

no l will reclaim my money and take it to a local dealer

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