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Jason Jones
Jason Jones, Computer Technician
Category: Microsoft Office
Satisfied Customers: 14406
Experience:  Over 10 years work experience.
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I cannot access/sign in to my Outlook e-mail account, all I

Customer Question

I cannot access/sign in to my Outlook e-mail account, all I get is the message "Something went wrong and we can't sign you in at the moment. Try again later." This has been going on for 5 days now and I need to access my e-mails.
Submitted: 2 years ago.
Category: Microsoft Office
Expert:  Jason Jones replied 2 years ago.
Hello,
My name is Jason. I look forward to helping you today.
I can see that you may need a little bit of extra help.
Do you still need help with this problem? If so, may I start a screen sharing session on your computer and help you resolve the problem?
Thank you.
Customer: replied 2 years ago.

Yes please

Expert:  Jason Jones replied 2 years ago.
Thank you.
Please, click the following link and choose to run the remote application: http://www.jasonfixedit.com/doreen
Expert:  Jason Jones replied 2 years ago.
Are you having any problems with running that remote application after it is downloaded?
Which Internet browser are you currently using (Internet Explorer, Firefox, Safari, or something of the like)?
Customer: replied 2 years ago.

Did you get my last message?

My browser is Google Chrome

Expert:  Jason Jones replied 2 years ago.
- Please, click the following link, download that file, and run the file: https://secure.join.me/Download.aspx?webdownload=true
- Then download and allow that remote app to run.
- Once it is finished, please, tell me the 9 digit number that appears on the top of your screen.
Thank you.
Customer: replied 2 years ago.

Same as before 'save as not responding'........any more ideas!!!!

Expert:  Jason Jones replied 2 years ago.
Please, use Internet Explorer for now.
In Internet Explorer go to: http://www.jasonfixedit.com/doreen
And run the app from there, please.
Customer: replied 2 years ago.

How do I find and get into Internet Explorer?

Expert:  Jason Jones replied 2 years ago.
You can click the Start button, type Internet Explorer and click Internet Explorer.
Customer: replied 2 years ago.

I found Internet Explorer but when I entered http:// etc. all that came up was bbs.ymbbs.com It 's not avey nice place!!

Expert:  Jason Jones replied 2 years ago.
Okay.
You can just type in the full address and be set.
Type in: www.jasonfixedit.com/doreen
And then press enter.
Thank you.
Customer: replied 2 years ago.

And then I get a whole lot of Jason related websites to go to

Expert:  Jason Jones replied 2 years ago.
Thank you for the update.
That means that you are typing it into the search bar and not the address bar.
Please, type it in the Address Bar and try once more.
Customer: replied 2 years ago.

Thanks - you were right. What is an address bar and where do I find it?

Expert:  Jason Jones replied 2 years ago.
While in Internet Explorer, press the two following keys at the same time: CTRL and the letter o (CTRL o)
- Type the address in the box that comes up and click OK.
Expert:  Jason Jones replied 2 years ago.
All is now working.
If you ever wish to work with me in the future, you can ask your new questions and have them sent to me directly at the following page: www.JasonFixedit.com
Thank you for your time and please, do not forget to rate my help below.
- Jason

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