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michelleclive
michelleclive, Computer Support Specialist
Category: Microsoft
Satisfied Customers: 5493
Experience:  Indept expertise on MS Office package
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please re-instal my email address that windows fouled up for

Resolved Question:

please re-instal my email address that windows fouled up for me. *****@******.***
Submitted: 2 years ago.
Category: Microsoft
Expert:  michelleclive replied 2 years ago.
michelleclive :

Hi, My name is ***** ***** i will be assisting you

michelleclive :

Please let me know the operating system installed on your computer

Customer:

intel i presume

michelleclive :

is it windows or macosx

Customer:

windows

michelleclive :

ok..click start..right click computer..properties

michelleclive :

now it will show if its xp, vista windows 7 or 8

michelleclive :

let me know the version

michelleclive :

further let me know that how were you accessing your email...through internet explorer or through outlook or windows live

Customer:

7

michelleclive :

ok and how were you accessing your email...through internet explorer or through outlook or windows live

Customer:

google chrome

michelleclive :

ok..so as you mentioned your computer crashed and you ahd to get it reinstalled

Customer:

yes

michelleclive :

right now you are facing an issue with you email..are you unable to login or password ***** ***** getting accepted

Customer:

windows says errors have occured pop3 is not the system for theserver

michelleclive :

ok...

michelleclive :

please let me know the last part of your email address like gmail.com, aol.com, bt.com, yahoo.com etc

Customer:

@gmail.com

michelleclive :

ok..so when you open gmail.com in google chrome does the login page come up or you get an error even on the login page

Customer:

am not able to access gmail at all

michelleclive :

ok..have you tried accessing gmail in internet explorer

Customer:

yes

michelleclive :

ok and in internet explorer too it gives the same error

michelleclive :

can you please let me know the exact error message you get

Customer:

yes i should add that fault has been with me for ages .i could not get other addresses to work and have enjoyed success with g.chrome for a year or two

michelleclive :

please click on this link

michelleclive :

http://www.gmail.com/

michelleclive :

let me know if the login page comes up or not

Customer:

yes

michelleclive :

ok now eneter your email id and password

Customer:

*****@******.***

michelleclive :

enter the id and password ***** that gmail login page

michelleclive :

and let me know if you are able to sign in

michelleclive :

open that gmail login page and type your id and password ***** that page and login

michelleclive :

let me know if you are able to get to your inbox page

Customer:

ok

michelleclive :

let me know the status once you have tried

Customer:

google chrome has stopped working--windows

michelleclive :

ok open www.gmail.com in internet explorer

michelleclive :

then login into gmail

michelleclive :

let me know if you get your inbox or the same error

Customer:

ok

Customer:

chrome is installing now. do you think i will be ok now

michelleclive :

yes...however lets wait and check once it completes

Customer:

thanks

Customer:

5 minutes to go

michelleclive :

let me know once it completes

Customer:

completed

michelleclive :

ok now try opening gmail

michelleclive :

let me know if you are bale to get to your email

Customer:

no luck

michelleclive :

would it be fine if i remote acccess and try fixing this for you

Customer:

please

michelleclive :

please click here and install teamviewer by clicking on start full version

michelleclive :

save and run the file

michelleclive :

once installed let me know the id and password ***** teamviewer

Customer:

team viewer installed

michelleclive :

ok open team viewer

michelleclive :

let me know the id and password ***** left side

Customer:

will have to close now many thanks.

michelleclive :

please let me know the id and password ***** teamviewer then only i will be bale to remote connect

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