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James K.
James K., Consultant
Category: Microsoft Office
Satisfied Customers: 6598
Experience:  Technical Director of IT Company
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why when i go into msconfig have microsoft stopped many services

Customer Question

why when i go into msconfig have microsoft stopped many services which make my computer run slowly. I keep getting adverts from companies perporting to be microsoft products ranging from 40-100 saying that they can keep my computer safe.
Submitted: 2 years ago.
Category: Microsoft Office
Expert:  James K. replied 2 years ago.
Hello

My name is James

Welcome to Just Answer

have you run ether malwarebytes or ccleaner?

both free ?
Customer: replied 2 years ago.

yes, paid £40.00 for tune up pro and smart clean up free version which says I have 183 registry errors and if i pay another £ 50.00 it will clean all errors. When i telephoned tune up pro they said that microsoft need £110.00 and then my computer will be safe from hackers etc. The registry is showing a lot of Active X files, dll files, temporary folders etc. When I try to delete them they still return. I have a malware programme ( paid version) Vipre which shows no erors when i run a deep scan. The computer runs very slowly, I have difficulty in getting into my e mails usinf the correct password ***** also pay pAL, E BAY ETC.

Expert:  James K. replied 2 years ago.
Please dont pay any more money your not going to get what you need

I can clean all of this up using free programs and a remote session

Ive sent you an offer to do this
James K., Consultant
Category: Microsoft Office
Satisfied Customers: 6598
Experience: Technical Director of IT Company
James K. and 2 other Microsoft Office Specialists are ready to help you
Customer: replied 2 years ago.

Thank you.

Expert:  James K. replied 2 years ago.
http://www.justanswer.com/remotedesktop/join.aspx?Session=48f3f2d1-99ac-40d2-b6f8-3962dfcf185b

Click the Link above A page Will open

1 Click the Green I agree Button

2 A file will Download Called Screenconnect .exe

3 Run the File

Click Run/OK/Yes if asked
Customer: replied 2 years ago.

I have downloaded and run the file but nothing has happened

Expert:  James K. replied 2 years ago.
Ok

Please do this

go to

http://www.teamviewer.com/en/download/

Click the download Button

Download and install Teamviewer

It will open

On the left you See

USER ID
PASSWORD

Post these numbers here and I will connect

Cheers James
Customer: replied 2 years ago.

user id 155-952-154

password *****

Expert:  James K. replied 2 years ago.
connected
Customer: replied 2 years ago.

Thank you so much for your help. It was worth evry penny.

Expert:  James K. replied 2 years ago.
no problem anytime

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