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James K.
James K., Consultant
Category: Microsoft
Satisfied Customers: 6598
Experience:  Technical Director of IT Company
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Ihave windows 8 on a ASUS tablet and the screen is blue and

Resolved Question:

Ihave windows 8 on a ASUS tablet and the screen is blue and in the middle says "Preparing to configure Windows Don't turn off your computer"
Its been doing this all day can you help meL Please
Submitted: 2 years ago.
Category: Microsoft
Expert:  James K. replied 2 years ago.
Hello

My name is James

Welcome to Just Answer

have you powered the machine off?
Customer: replied 2 years ago.

No

Expert:  James K. replied 2 years ago.
Ok sounds Like a Windows Update may have gotton a Little confused

Please Power it on and off and Let me know Please if that works

due to the lenght of time , there is no danager doing this hold down the power button till the machine is fully off and restart

Let me know

cheers James

Now Please rate my Service with by clicking the smiley Faces and then click Submit

Come back any issues

Cheers James
Customer: replied 2 years ago.

Thanks thats done the trick.

I don't want to continue the service I have paid £20.00 can you confirm this is all I will pay?

Expert:  James K. replied 2 years ago.
Yes thats fine you dont need to have a subscription

All you need to do is click the smily Faces and submit below or the stars at the top
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