Hi, My name is ***** ***** i will be assisting you
Please let me know the make and model of the printer
the printer is: Epson XP-820
what is the operating system on the computer
is it 32 or 64 bit
or, perhaps windows vista premium
please click start..control panel..programs and features
add remove programs
select the software for the epson and uninstall
once uninstalled, turn off printer and restart computer
please ensure that printer is not connected to computer via usb
once computer reboots, reopen this chat from just answer email by clicking on view answer
I tried, I got this message: you do not have sufficient access to uninstall printer
are you logged in as admistrator
ok seems that the printer file has a corruption
what do I do about that?
click on above link and download and install free trial of revo uninstaller
which means what, exactly?
use this software to uninstall printer software
I already have an uninstaller, but once uninstalled, then what do I do. By-the-way, the printer is brand new.
once uninstalled, restart computer
after reboot download and install the printer software from below link
OK. Then can I get back to you?
yes you can reopen this chat from just answer email by clicking on view answer
OK, thanks for now.
yes sure..let me know once you have tried the steps
I've just tried to uninstall, but it hasn't worked: it just suddenly froze after about half and hour.
would it be fine if i remote access and check
Yes, and thanks
Do I need to leave your site for you to access remotely?
my apologies for the delay
do you have teamviewer installed
please click on above link..in the page that opens click on start full version
once installed let me know the id and password
Sorry, don't know what that is!
please click here toinstall
as you seem to be offline please let me know the time when you will be available online so that i can assist you
here you are:
I.D. 202 452 832
I.ll stay online.
did you install teamviewer
let me connect
let me know the status once done