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michelleclive
michelleclive, Computer Support Specialist
Category: Microsoft
Satisfied Customers: 5613
Experience:  Indept expertise on MS Office package
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I cannot get my computer to install a new printer. It goes

Customer Question

I cannot get my computer to install a new printer. It goes through the Wizard but then at the very last stage, I get error 0x0000007a
Submitted: 2 years ago.
Category: Microsoft
Expert:  michelleclive replied 2 years ago.
Customer:

Hi, My name is ***** ***** i will be assisting you

Customer:

Please let me know the make and model of the printer

JACUSTOMER-gnln370k- :

the printer is: Epson XP-820

Customer:

what is the operating system on the computer

JACUSTOMER-gnln370k- :

windows vista

Customer:

is it 32 or 64 bit

JACUSTOMER-gnln370k- :

64 bit

Customer:

ok

JACUSTOMER-gnln370k- :

or, perhaps windows vista premium

Customer:

please click start..control panel..programs and features

Customer:

add remove programs

JACUSTOMER-gnln370k- :

Done that

Customer:

select the software for the epson and uninstall

Customer:

once uninstalled, turn off printer and restart computer

Customer:

please ensure that printer is not connected to computer via usb

Customer:

once computer reboots, reopen this chat from just answer email by clicking on view answer

JACUSTOMER-gnln370k- :

I tried, I got this message: you do not have sufficient access to uninstall printer

Customer:

are you logged in as admistrator

Customer:

administartor

JACUSTOMER-gnln370k- :

Yes

Customer:

ok seems that the printer file has a corruption

JACUSTOMER-gnln370k- :

what do I do about that?

Customer:

click on above link and download and install free trial of revo uninstaller

JACUSTOMER-gnln370k- :

which means what, exactly?

Customer:

use this software to uninstall printer software

JACUSTOMER-gnln370k- :

I already have an uninstaller, but once uninstalled, then what do I do. By-the-way, the printer is brand new.

Customer:

once uninstalled, restart computer

Customer:

after reboot download and install the printer software from below link

JACUSTOMER-gnln370k- :

OK. Then can I get back to you?

Customer:

yes you can reopen this chat from just answer email by clicking on view answer

JACUSTOMER-gnln370k- :

OK, thanks for now.

Customer:

yes sure..let me know once you have tried the steps

JACUSTOMER-gnln370k- :

Hi,

JACUSTOMER-gnln370k- :

I've just tried to uninstall, but it hasn't worked: it just suddenly froze after about half and hour.

JACUSTOMER-gnln370k- :

What next?

Customer:

would it be fine if i remote access and check

JACUSTOMER-gnln370k- :

Yes, and thanks

JACUSTOMER-gnln370k- :

Do I need to leave your site for you to access remotely?

Customer:

my apologies for the delay

Customer:

do you have teamviewer installed

Customer:

please click on above link..in the page that opens click on start full version

Customer:

once installed let me know the id and password

JACUSTOMER-gnln370k- :

Sorry, don't know what that is!

Customer:

please click here toinstall

Customer:

once installed let me know the id and password

Customer:

as you seem to be offline please let me know the time when you will be available online so that i can assist you

JACUSTOMER-gnln370k- :

Hello Michelle,

JACUSTOMER-gnln370k- :

here you are:

Customer:

hi

JACUSTOMER-gnln370k- :

I.D. 202 452 832

JACUSTOMER-gnln370k- :

Password: c8s56b

JACUSTOMER-gnln370k- :

I.ll stay online.

Customer:

did you install teamviewer

Customer:

ok

JACUSTOMER-gnln370k- :

Yes!

Customer:

let me connect

Customer:

let me know the status once done