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michelleclive
michelleclive, Computer Support Specialist
Category: Microsoft
Satisfied Customers: 5640
Experience:  Indept expertise on MS Office package
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HiI purchased a microsoft anti virus package based on two

Customer Question

Hi I purchased a microsoft anti virus package based on two year duration. Licence No xxxxxxxxxxxxxxx  my contact is ***** ***** 'uronlinetech' Can u advise me of his contact details Thanks David

Submitted: 2 years ago.
Category: Microsoft
Expert:  michelleclive replied 2 years ago.
michelleclive :

Hi my name is ***** ***** i will be assisting you today.

michelleclive :

did you purchase it online?

JACUSTOMER-7hqmw2ig- :

Yes

michelleclive :

what is the problem you are facing you didnt mention about the problem

JACUSTOMER-7hqmw2ig- :

Yes

michelleclive :

what is the problem you are facing you didnt mention about the problem

JACUSTOMER-7hqmw2ig- :

I need to contact ***** ***** 'uronlinetech' to initiate antivirus program.

michelleclive :

This is justanswer.com an online tech support

michelleclive :

if you can tell me the problem i can fix the problem for you.

michelleclive :

do you want to antivirus to be installed on your computer let me know.

JACUSTOMER-7hqmw2ig- :

Do you mean the microsoft antivirus that cost me $200

michelleclive :

Microsoft essential is the antivirus software which comes free

michelleclive :

all you need to do is download and install

michelleclive :

you must have paid for something else.

michelleclive :

if you want i can remote access and check and then let you know what you have purchased however if you want i can install Microsoft Essential antivirus for free.

JACUSTOMER-7hqmw2ig- :

Will you check what I have purchased please?

michelleclive :

yes i will do that

michelleclive :

Click on the link below

michelleclive :

http://www.ammyy.com/en/


JACUSTOMER-7hqmw2ig- :

Thanks. It is looking as though I have been conned!

michelleclive :

not yet

michelleclive :


Click on the link below




michelleclive :

as the page opens click on the green button "Start working with Ammyy admin its free"

michelleclive :

install it and let me know the your ID number

JACUSTOMER-7hqmw2ig- :

38 945 278

michelleclive :

please authorize me to connect.

michelleclive :

it says waiting for authorization from remote pc

michelleclive :

alright i am connected now

michelleclive :

can you open the link which you have purchased

michelleclive :

i see your screen

michelleclive :

sir are you there?

JACUSTOMER-7hqmw2ig- :

Not sure of link to which you refer

michelleclive :

can you show me any email of your antivirus purchase

JACUSTOMER-7hqmw2ig- :

Dont believe I have an e-mail

michelleclive :

no problem i see you have AVG antivirus on your computer which is expired however i will remove it and install Microsoft Essential.

JACUSTOMER-7hqmw2ig- :

Thanks

michelleclive :

i will take over the mouse control now.

michelleclive :

no problem.

michelleclive :

the remote is disconnected

michelleclive :

try to reconnect and let me know

michelleclive :

you computer is not protected with Microsoft essential antivirus software for free now

michelleclive :

is there anything else i may assist you with?

michelleclive :

Please rate my service by clicking on the smiley below and hit submit and ok to close.

JACUSTOMER-7hqmw2ig- :

When you had control and you went in to programs I noticed 'Piriform'

michelleclive :

in the add remove program list?

michelleclive :

i can open it for you again

michelleclive :

what do you want me to do

JACUSTOMER-7hqmw2ig- :

Yes Ibelieve this is assiciated with the anti virus pack I purchased

michelleclive :

when did you purchase

JACUSTOMER-7hqmw2ig- :

2-3 months ago

michelleclive :

Piriform is basically a company which makes CCleaner software

michelleclive :

and i see you have CCleaner is installed in your computer

JACUSTOMER-7hqmw2ig- :

therefore you're saying this is not, in itself an antivirus pack

michelleclive :

Ccleaner is a pc speedup utility tool however it is not an antivirus software.

JACUSTOMER-7hqmw2ig- :

ok thanks!

michelleclive :

but now you computer is fully protected with Microsoft security essential antivirus program

michelleclive :

i will show you on your screen

JACUSTOMER-7hqmw2ig- :

Thanks I will rate your help

michelleclive :

Thank you.

michelleclive and 2 other Microsoft Specialists are ready to help you
Expert:  michelleclive replied 2 years ago.
Thank you for the rating and i have exited from the remote screen it will not be reconnected without your authorization with a new session.
Thank you.