Microsoft Office Questions? Ask a IT Expert for Support ASAP
Hi I purchased a microsoft anti virus package based on two year duration. Licence No xxxxxxxxxxxxxxx my contact is ***** ***** 'uronlinetech' Can u advise me of his contact details Thanks David
Hi my name is ***** ***** i will be assisting you today.
did you purchase it online?
what is the problem you are facing you didnt mention about the problem
I need to contact ***** ***** 'uronlinetech' to initiate antivirus program.
This is justanswer.com an online tech support
if you can tell me the problem i can fix the problem for you.
do you want to antivirus to be installed on your computer let me know.
Do you mean the microsoft antivirus that cost me $200
Microsoft essential is the antivirus software which comes free
all you need to do is download and install
you must have paid for something else.
if you want i can remote access and check and then let you know what you have purchased however if you want i can install Microsoft Essential antivirus for free.
Will you check what I have purchased please?
yes i will do that
Click on the link below
Thanks. It is looking as though I have been conned!
as the page opens click on the green button "Start working with Ammyy admin its free"
install it and let me know the your ID number
38 945 278
please authorize me to connect.
it says waiting for authorization from remote pc
alright i am connected now
can you open the link which you have purchased
i see your screen
sir are you there?
Not sure of link to which you refer
can you show me any email of your antivirus purchase
Dont believe I have an e-mail
no problem i see you have AVG antivirus on your computer which is expired however i will remove it and install Microsoft Essential.
i will take over the mouse control now.
the remote is disconnected
try to reconnect and let me know
you computer is not protected with Microsoft essential antivirus software for free now
is there anything else i may assist you with?
Please rate my service by clicking on the smiley below and hit submit and ok to close.
When you had control and you went in to programs I noticed 'Piriform'
in the add remove program list?
i can open it for you again
what do you want me to do
Yes Ibelieve this is assiciated with the anti virus pack I purchased
when did you purchase
2-3 months ago
Piriform is basically a company which makes CCleaner software
and i see you have CCleaner is installed in your computer
therefore you're saying this is not, in itself an antivirus pack
Ccleaner is a pc speedup utility tool however it is not an antivirus software.
but now you computer is fully protected with Microsoft security essential antivirus program
i will show you on your screen
Thanks I will rate your help