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KamilAnwar1
KamilAnwar1, Office Specialist
Category: Microsoft
Satisfied Customers: 5627
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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I have Microsoft office 2007 on my lap top, however the Outlook

Resolved Question:

I have Microsoft office 2007 on my lap top, however the Outlook is only receiving emails, I am not able to send emails. i hope you can help. Ray
Submitted: 3 years ago.
Category: Microsoft
Expert:  KamilAnwar1 replied 3 years ago.
KamilAnwar1 :

Hello & Welcome to JustAnswer.

KamilAnwar1 :

What is the error message on Outlook?

Customer:

When trying to send email - error code shows - 0x800ccc78, and sometimes 530 authentication code required

KamilAnwar1 :

What is the part after the @ symbol of your e-mail address

Customer:

talktalk.net

KamilAnwar1 :

Are you currently connected to talktalk internet as well?

Customer:

yes, appears no problems in going on line.

KamilAnwar1 :

Click Tools -> Account Settings

KamilAnwar1 :

select your account and click more settings

KamilAnwar1 :

select the outgoing server tab

KamilAnwar1 :

and place check on My outgoing server smtp requires authentication

KamilAnwar1 :

then click the advanced tab

KamilAnwar1 :

and set outgoing smtp port to 587

KamilAnwar1 :

click ok / apply and then test

Customer:

Reply to test: 53 Authentication required (TT401)

Customer:

Sorry that should be 530 not 53

KamilAnwar1 :

Did you check the box that reads "my outgoing server requires authentication"?

Customer:

I'll check again!

KamilAnwar1 :

Okay. Also below this check, there is another setting which must be select as well and that is

KamilAnwar1 :

use same setting as my incoming mail server which must also be selected

Customer:

My outgoing server smtp requires authentication - already checked

Customer:

My outgoing server smtp requires authentication - was checked --- outgoing smtp port to 587 - already set

KamilAnwar1 :

May i remotely connect to your system to take a look at issue directly?

Customer:

All done, all were already set, now reset and emails waiting in out box seem to have gone, sent them to my tablet and they have arrieved.

KamilAnwar1 :

That's great.

KamilAnwar1 :

If you have no more questions, please remember to rate my service by clicking smiley face below.

Customer:

Thanks for your help, could you please let me have my account number in case I need you again

KamilAnwar1 :

Your username on this site is your email address.

KamilAnwar1 :

Which you provided initially while signing up.

Customer:

Thanks again

KamilAnwar1 :

You're Welcome :)

KamilAnwar1 :

please remember to rate my service by clicking smiley face below.

KamilAnwar1 and 4 other Microsoft Specialists are ready to help you
Expert:  KamilAnwar1 replied 3 years ago.
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