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jstinehelfer
jstinehelfer, Information Systems Manager
Category: Microsoft
Satisfied Customers: 23
Experience:  A+ Comptia Certified computer repair
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I have Windows 365 and a new pc, I've experienced problems

Customer Question

I have Windows 365 and a new pc, I've experienced problems logging onto the Microsoft account. I enter my account id which is my email address and enter the password. However it rejects this as incorrect. There its not allowing me to open and start mail on the pc.
I do however also use a ipad using the same email address and that works okay.
Can you please advise, many thanks.
Norman Borthwick
Submitted: 2 years ago.
Category: Microsoft
Expert:  James K. replied 2 years ago.
Hello
My name is James
Welcome to JustAnswer.
Can I remote on and help you fix the problem
I can send you a link to connect to your machine
Cheers James