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jstinehelfer
jstinehelfer, Information Systems Manager
Category: Microsoft
Satisfied Customers: 23
Experience:  A+ Comptia Certified computer repair
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I have now put the right information in 67 times and still

Customer Question

I have now put the right information in 67 times and still cannot access my e-mails - WHY?
Submitted: 2 years ago.
Category: Microsoft
Expert:  michelleclive replied 2 years ago.
Customer:

Hi my name is ***** ***** will be the expert today in fixing the problem you have posted.

Customer:

which email you are not able to login.

Customer:

let me know the email service provider.

JACUSTOMER-mbzj9m9d- :

*****@******.***

JACUSTOMER-mbzj9m9d- :

*****@******.*** and essexaddict\'hotmail.com

Customer:

dont post your email address on this chat the system will block it.

Customer:

let me know the last part only

Customer:

@hotmail.com or othere

JACUSTOMER-mbzj9m9d- :

GOOGLE cHROME

JACUSTOMER-mbzj9m9d- :

HOTMAIL.COM AND OUTLOOK.COM

Customer:

you mean gmail and hotmail 2 email accounts correct?

JACUSTOMER-mbzj9m9d- :

nO i MEANT WHAT i PUT - HOTMAIL.COM AND OUTLOOK.COM

JACUSTOMER-mbzj9m9d- :

4 HOURS NOW SPENT TRYING TO ACCESS MY E-MAILS...

Customer:

can i help you retreive the email by using remote access.

JACUSTOMER-mbzj9m9d- :

after 4 hours of trying i will agree to (almost!) anything - I cannot even access e-mails on my phone anymore...

Customer:

can i remote access and recover the email and make you login successfully to the email

JACUSTOMER-mbzj9m9d- :

yes - hope you have more success than I have for 4 hours...

Customer:

surely i will

JACUSTOMER-mbzj9m9d- :

My phone says \i have new messages but have not been able toaccess them since 10 a m today

JACUSTOMER-mbzj9m9d- :

i will wait until 6 pm then give up for today...

Customer:

if you are on a computer then i can help you remotely fix it for you, let me know.

JACUSTOMER-mbzj9m9d- :

Are you failing as well as me\/ no answers yet...

JACUSTOMER-mbzj9m9d- :

I am on my laptop now...

Customer:

i was waiting for your reply

Customer:

click on the link and click on start meeting

JACUSTOMER-mbzj9m9d- :

That was no good - \i am not paying for no solution...

Customer:

i am sorry did you try to run the joinme

Customer:

you dont have to pay till its fixed

JACUSTOMER-mbzj9m9d- :

i do not understyand - not everyone is a computer wizard\!

JACUSTOMER-mbzj9m9d- :

I clicked the link but did not know what to do next

Customer:

once the page opens click on the start meeting button

Customer:

click on the orange play button and not the green button.

JACUSTOMER-mbzj9m9d- :

I give up - forget it - patience is exhausted after 5 hours of trying...

Customer:

i am sorry but i am giving you the correct steps for you to follow

Customer:

you are not able to follow the steps let me know rating my service poor will not lead to a fix

Customer:

if joinme is not working try this

JACUSTOMER-mbzj9m9d- :

4.40pm - i have been trying since 10.a.m. to access my e-mails....

Customer:

click on the green button start full version its free

Customer:

i am giving you all possible option and if you want to continue tomorrow there is not a problem.

JACUSTOMER-mbzj9m9d- :

What is the problem - why will you not answer\/

Customer:

are you getting my message on this chat session

JACUSTOMER-mbzj9m9d- :

still no answer...

Customer:

i think you are not able to see my message on this chat session

Customer:

i will change this to question answer mode.

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