Hello Anne! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. Do you still have your Microsoft Office 2013 license/product key?Can we do a remote support session, so we can chat, and I will be able to help you directly?Please reply at the box below. Thank you,
No. The place that installed Office didn't give me one!
I have resolved the issue via remote support. If you need help with anything else, please come back any time. Please rate my service below. Thank you very much.