How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Chris L. Your Own Question
Chris L.
Chris L., Support Specialist
Category: Microsoft
Satisfied Customers: 5033
Experience:  Certified Expert with over 10 years experience.
51029781
Type Your Microsoft Question Here...
Chris L. is online now

i have had my hotmail account hacked and now microsoft have

Customer Question

i have had my hotmail account hacked and now microsoft have put a block on the account till the 1st Jan.
I can't change the password ***** receive my emails.
Is there anything i can do
Submitted: 2 years ago.
Category: Microsoft
Expert:  Chris L. replied 2 years ago.
Hello my name is ***** ***** I will be happy to assist you.

Usually this block does not mean that you cannot use your email. It just means that you cannot change any of your security information on the account, such as password ***** back up email address until the 1st.

You should be able to access your email by going in directly at www.outlook.com

When you sign in, if you receive the block warning just click continue and return to outlook.com and it shoudl let you in the account.

Also try clicking this link if the above does not work:
https://snt147.mail.live.com/default.aspx?id=64855&owa=1&owasuffix=owa%2f

But as I said, the block should still allow you to use your email service you just need to log in directly at outlook.com.

If you need more help or the above does not work please let me know.

Thanks,
Chris