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jstinehelfer
jstinehelfer, Information Systems Manager
Category: Microsoft
Satisfied Customers: 23
Experience:  A+ Comptia Certified computer repair
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I have forgotten my e mail pass word have tried various combinations

Customer Question

I have forgotten my e mail pass word have tried various combinations no luck so I keep getting the microsoft security window asking for user name and password
Submitted: 2 years ago.
Category: Microsoft
Expert:  Viet -MS Office Tech replied 2 years ago.
Hello! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. Have you tried to reset your email account password?

Do you have windows xp, vista, or 7, or 8, or mac computer?

Please reply at the box below. Thank you
Customer: replied 2 years ago.

have vista
dont know how to reset password

Expert:  Viet -MS Office Tech replied 2 years ago.

What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?

At the Microsoft sign-in page, have you tried the option "Can't access your account?"?

Can I connect remotely to your computer, so I can fix your email password ***** directly on your computer together with you? When you are available, please reply back at the box below to continue. Thank you,

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