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toughguy9
toughguy9, Computer Enthusiast
Category: Microsoft Office
Satisfied Customers: 474
Experience:  A Post Graduate in computer science with over 11 years of experience in Data Recovery, Computer Hardware and Software
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Why is my Outlook so slow to download pop3 emails? Is there

Resolved Question:

Why is my Outlook so slow to download pop3 emails? Is there anything I can do to speed this up and return to the old speed?
Submitted: 2 years ago.
Category: Microsoft Office
Expert:  toughguy9 replied 2 years ago.
toughguy9 :

Hi

toughguy9 :

Thanks for using JustAnswer
This is Leela and I will help you with the question today

toughguy9 :

Do you see any slowness in your system or just in Outlook?

JACUSTOMER-fgvpjzx2- :

mainly in outlook. the system isn't as fast as it once was. but pop 3 emails are taking along time to download.

toughguy9 :

can we do a quick remote session to see the problem?

JACUSTOMER-fgvpjzx2- :

web pages take time but I think that's thhe broadband speed

JACUSTOMER-fgvpjzx2- :

that means effectively waiting for an email to arrive....and they come in via spam filter

toughguy9 :

ok

toughguy9 :

the slowless can be because of multiple things..

toughguy9 :

1) In Mail server

JACUSTOMER-fgvpjzx2- :

I understand

toughguy9 :

2) Internet

toughguy9 :

3) System itself

toughguy9 :

can we do a remote session to check the problem on the computer?

JACUSTOMER-fgvpjzx2- :

the emails come through to my other machines quite quickly - my iphone has no problem downloading them, the ipad neither. its just Outlook on my computer which is slow

JACUSTOMER-fgvpjzx2- :

the exchange server email address isn't slowed down though

toughguy9 :

ok.. that rules put problem on server side

toughguy9 :

do you know size of PST file?

JACUSTOMER-fgvpjzx2- :

nope.. how do I check that

JACUSTOMER-fgvpjzx2- :

?

toughguy9 :

what is outlook version?

toughguy9 :

can we do a quick remote session?

toughguy9 :

so that I can check the problems

toughguy9 :

while you are watching?

JACUSTOMER-fgvpjzx2- :

2010 Office

JACUSTOMER-fgvpjzx2- :

ok how do we set up remote?

toughguy9 :

I will send you a link

toughguy9 :

Please click the link and join remote session

toughguy9 :

Can you please do the following and let me know what you find for the time in minutes?

toughguy9 :

Keyboard shortcut To open the Send/Receive Groups dialog box, press CTRL+ALT+S.

Select the Send/Receive group that you want to change.

Under Setting for group Send/Receive group name, select the Schedule an automatic send/receive every n minutes check box.

toughguy9 :

Please let me know how many minutes are set there

JACUSTOMER-fgvpjzx2- : My apologies but I was called away and now cannot be online for a few hours
toughguy9 :

ok..

toughguy9 :

not a problem..

toughguy9 :

can you please check the setting I asked above and let me know

JACUSTOMER-fgvpjzx2- :

3 minutes. But to be honest that's not the problem. Its when the emails are actually downloading that the delay occurs. Its not the regularity but the time the actual download takes.

JACUSTOMER-fgvpjzx2- :

My apologies for the delay in replying

Customer:

I didn't get a resolution (partly my fault) but we need to revive for you to be paid.

toughguy9 :

Hi

toughguy9 :

Thanks for the details

toughguy9 :

You have rated me while we are

toughguy9 :

still working

toughguy9 :

you can pay me only after your problem is resolved

toughguy9 :

Pls let me know when you are available for remote session

toughguy9 :

We can try creating new pst file and check performance

toughguy9 :

We can do that during remote session

toughguy9 :

Thanks

Customer:

I will be back available after 10am London time today. I apologise for my scheduling.

Customer:

so that I understand better, what is a pst file and what do you thik the problem may be?

toughguy9 :

PST file is where your email config and data is stored

toughguy9 :

if problem is with PST, creating a new pst should speed up things

toughguy9 :

that confirms where the problem is

toughguy9 :

please let me know when you are available for remote session..

Customer:

available now if you are..

Customer:

nervous though about creating new pst as all my emails come to this machine...

Customer:

its only the pop 3 I am having problems with

Customer:

the others ar efine and I don't want to screw them up

Customer:

I see youre currently offline - try sending me another email when youre around....I understand this isn't your fault. you have a lie to. no worries.

toughguy9 :

Existing things won't be disturbed

toughguy9 :

I will drop you an email

toughguy9 :

are you available

toughguy9 :

for remote session

Customer: Yes. I will give over to the computer
toughguy9 :

in next one hour

toughguy9 :

I am out of house now

toughguy9 :

Once i Reach home will contact you

toughguy9 :

Max in the next 1 hr

toughguy9 :

Is that fine?

Customer:

that's fine...don't worry ...no hurry

Customer:

I also disabled all my rules in the meantime to see if that speeded things up

Customer:

problem though is that at this time of uyear im not exacting getting a thousand emails!

toughguy9 :

That is a nice test

toughguy9 :

Talk to you soon

Customer:

it might be the ruels which slowed things down....

Customer:

rules...correction

toughguy9 :

Hi

toughguy9 :

It is quite possible

toughguy9 :

RULES processing happens on YOUR OUTLOOK side

toughguy9 :

not on the SERVER SIDE

toughguy9 :

can we do the remote session now?

toughguy9 :

did you try opening OUTLOOK by DISABLING rules?

toughguy9 :

do you see any improvement in performance?

toughguy9 :

As seen during the session deleting the rules certainly improved the performance

toughguy9 :

but you can add rules as and when needed keep them to a minimal number

toughguy9, Computer Enthusiast
Category: Microsoft Office
Satisfied Customers: 474
Experience: A Post Graduate in computer science with over 11 years of experience in Data Recovery, Computer Hardware and Software
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