Hello Mathew! Thank you for your question. I will be assisting you today.I'm sorry about the issue. Have you also tried to reset your email account password?Do you have windows xp, vista, or 7, or 8, or mac computer?Can we do a remote support session, so we can chat, and I will be able to help you directly?Please reply at the box below. Thank you,
Yes tried resetting email password ***** it's my son's account.
It's Hotmail, asks for details about emails but can't get into emails to check!!
He hasn't used emails for a long time. He's 13 and email account is only for using xbox live.
Ok thank you, ***** ***** that!
You're welcome. You can sign up for a new microsoft account at the www.outlook.com website. If there is still any issue later, please come back any time. Happy holidays! Thank you very much for your patience.