How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Joel Kalman Your Own Question
Joel Kalman
Joel Kalman, Office Software Specilaist
Category: Microsoft
Satisfied Customers: 711
Experience:  I am a self-employed computer specialist more than 10 years experience working with Microsoft Office computer software.
76287196
Type Your Microsoft Question Here...
Joel Kalman is online now

I have just updated software windows 7 on my other laptop and

Customer Question

I have just updated software windows 7 on my other laptop and it won't come up
Submitted: 2 years ago.
Category: Microsoft
Expert:  Joel Kalman replied 2 years ago.
JoelK :

Hello. My name is ***** ***** I can help you solve your problem. Thank you for your question. My goal is to provide excellent customer service.

JoelK :

Did you use a Win 7 Update CD or install Win 7 from scratch?

JACUSTOMER-0r1z8k1u- :

It was built in when I purchased it but do have a cd

JACUSTOMER-0r1z8k1u- :

cd is a 64bit software upgrade dated 2009 X15-60501-01 but do download lastest versions online on a regular basis

JoelK :

Sorry. I do not understand. You said that you upgraded the OS that came on your laptop. Did you use a CD? Was that CD a completed OS or was it an OS upgrade CD?

JoelK :

I am asking about your other laptop, the one that will not boot.

JACUSTOMER-0r1z8k1u- :

yes realise that (pc that won't reboot). It was preloaded with win 7 but came with upgrade disc as well

JACUSTOMER-0r1z8k1u- :

it just says an upgrade not full OS

JoelK :

Upgrade from what version to what version?

JACUSTOMER-0r1z8k1u- :

it had 7 on it and disc is for upgarde but I do have a license key

JoelK :

I cannot help you, because you have not answered my last question. Read it carefully. It has tow parts. I need two version numbers for an answer.

JACUSTOMER-0r1z8k1u- :

upgarde from xp to 7

JACUSTOMER-0r1z8k1u- :

upgrade from xp to 7

JoelK :

Thank you. If your other laptop has a native Win 7 OS on it, the upgrade CD is of no use. It is okay though. Just irrelevant. You can restore your Win 7 from a restore point saved before the last update.

JoelK :

You may be able to boot in safe mode by turning it off for one minute and then turning it on and pressing the F8 key repetitively until the Boot Options screen appears.

Related Microsoft Questions