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jstinehelfer
jstinehelfer, Information Systems Manager
Category: Microsoft
Satisfied Customers: 23
Experience:  A+ Comptia Certified computer repair
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Hi are any of you experienced in this problem, please The spell

Customer Question

Hi are any of you experienced in this problem, please The spell checker in word is coming on as soon as I load a document - even a blank document! I can`t close down the dialogue box and it basically freezes the computer. I have done a system restore and reinstalled the program but the problem persists. Thanks
Submitted: 2 years ago.
Category: Microsoft
Expert:  toughguy9 replied 2 years ago.
Customer:

Hi
Thanks for using JustAnswer
This is Leela and I will help you with the question today

Customer:

Can you please let me know the exact version of your Microsoft Office ?

Customer:

Once the word open properly, can you try TURNING OFF SPELL CHECK

Customer:

by following instructions in below page

Customer:

and let me know if you still see the problem when launching word?

JACUSTOMER-dxqx4061- :

I am using office 2010. I cannot turn off the spell check box. This comes on immediately and will not allow me to access the rest of the prograam

Customer:

ok.

Customer:

can you try to OPEN an existing DOCUMENT and see if it loads properly

Customer:

NOT A NEW document.. any existing document

Customer:

can we do a REMOTE SESSION so that I can see and fix the problem?

JACUSTOMER-dxqx4061- :

the documents will load perfectly then the spell check is complete box comes on and everything locks...

Customer:

ok

JACUSTOMER-dxqx4061- :

I wonder if the program had a time licence and this has run out?

Customer:

nope.. if you have bought a VALID license then it should work without any time bound

JACUSTOMER-dxqx4061- :

well the program has worked for 4 years but I bought it from software4students so it did not come in a microsoft box

Customer:

Ok..

Customer:

can we do a quick remote session to identify and fix the problem

JACUSTOMER-dxqx4061- :

id rather not

Customer:

ok.. During remote session you can see what I am doing at the same time

JACUSTOMER-dxqx4061- :

no id rather not

Customer:

we may need to check registry

Customer:

ok

JACUSTOMER-dxqx4061- :

i have cleaned the registry...the computer is working perfectly

Customer:

it is not about cleaning registry.. i want to check the following registry entry

Customer:

HKEY_CURRENT_USER\Software\Microsoft\Shared Tools\Proofing Tools\1.0\Custom Dictionaries

JACUSTOMER-dxqx4061- :

i am tired now..perhaps tomorrow evening

JACUSTOMER-dxqx4061- :

bye

Customer:

Ok.. do let me know what you see in the registry entry

Customer:

a sceenshot would help

JACUSTOMER-dxqx4061- :

ok

Customer:

thanks

Customer:

will wait for your update

JACUSTOMER-dxqx4061- :

yes tomorrow sometime..im very tired

JACUSTOMER-dxqx4061- :

bye

Customer:

sure.. please take rest..

JACUSTOMER-dxqx4061- :

problem solved...stuck f7 key.....thank you for your time

Customer:

Glad the problem is RESOLVED.

Customer:

Kindly leave feedback for our service

Customer:

Have a happy new year.. Good Night..

Customer:

F7 key is shortcut for SPELL CHECK

Customer:

in Word

Customer:

that is the reason you faced the problem

JACUSTOMER-dxqx4061- :

do i have to pay for this..I did solve the problem through somewhere else

Customer:

Incase you donot want to PAY for the time, feel free to REQUEST for REFUND for your deposit

Customer:

If you request for REFUND you need not to RATE and you can GET YOUR MONEY back