How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Joel Kalman Your Own Question
Joel Kalman
Joel Kalman, Office Software Specilaist
Category: Microsoft
Satisfied Customers: 775
Experience:  I am a self-employed computer specialist more than 10 years experience working with Microsoft Office computer software.
Type Your Microsoft Question Here...
Joel Kalman is online now

I have recently purchased a new Dell computer. When setting

Customer Question

I have recently purchased a new Dell computer. When setting it up, I was asked to register with Microsoft. I must have done this some time ago, as I was told an account already existed for my email address *****@******.*** , unfortunately, I do not know what my password ***** Can you help? What can I do? I still have my old computer connected. Thanks Jim XXXXX

Submitted: 2 years ago.
Category: Microsoft
Expert:  Joel Kalman replied 2 years ago.
JoelK :

Hello. My name is ***** ***** I can help you solve your problem. My goal is to provide professional advice and excellent customer service.

Can you please restate your question?

JACUSTOMER-69vi23g4- : Basically I want to know how I can reset my Microsoft password ***** that I can proceed to register my new Dell computer with them.
Expert:  Joel Kalman replied 2 years ago.
Our chat has ended, but you can still continue to ask me questions here until you are satisfied with your answer. Come back to this page to view our conversation and any other new information.

What happens now?

If you haven’t already done so, please rate your answer above. Or, you can reply to me using the box below.
Expert:  Joel Kalman replied 2 years ago.
Hi James,
If you are referring to a email address or another Microsoft email address, you can go to that domain on the web, for example and login with the corresponding email address. Then select Forgot Password ***** folllow the Microsoft prompts to reset your password.
If you are satisfied with my information and advice, please be sure to give me a Good or Excellent rating.  If you are still having problems, please let me know. If you have any more questions, of if there is anything else I can do for you, please do not hesitate to ask. I am grateful for the opportunity to be of service.
Joel Kalman and 2 other Microsoft Specialists are ready to help you
Expert:  Joel Kalman replied 2 years ago.
James -
Expert:  Joel Kalman replied 2 years ago.
It has been a pleasure working with you. If there is anything else I can do to assist you with your smartphone, computer, or printer, please let me know. You can ask for me by name. Thank you for allowing me to be of service.