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jstinehelfer
jstinehelfer, Information Systems Manager
Category: Microsoft
Satisfied Customers: 23
Experience:  A+ Comptia Certified computer repair
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Hi, I've had my e mail account hacked into and I've now changed

Customer Question

Hi, I've had my e mail account hacked into and I've now changed my password ***** every time I try to log into my e mail account I keep getting a request to change my password ***** I cant get into it. The request says its from Microsoft but I don't think it's genuine, can you help please?
Submitted: 2 years ago.
Category: Microsoft
Expert:  Viet -MS Office Tech replied 2 years ago.
Hello! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. Do you have windows xp, vista, or 7, or 8, or mac computer?

Can we do a remote support session, so we can chat, and I will be able to help you directly?

Please reply at the box below. Thank you
Customer: replied 2 years ago.

I think it's Windows XP

Expert:  Viet -MS Office Tech replied 2 years ago.

Thank you. Can I connect remotely to your computer, so I can fix your email issue directly on your computer together with you?

When you are available, please reply back at the box below to continue. Thank you,