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jstinehelfer
jstinehelfer, Information Systems Manager
Category: Microsoft Office
Satisfied Customers: 23
Experience:  A+ Comptia Certified computer repair
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Word (2013 Windows 7) worked fine until today. Now, every time

Customer Question

Word (2013 Windows 7) worked fine until today. Now, every time I try to use it I get the
Following message: "We're sorry, but Word has run into an error that is preventing it from
working correctly. Word will need to be closed as a result. Would you like us to repair now?"
Below this are three buttons: " Repair now ", which does.nothing.
" Help ", which is useless.
And: " Close ", which does just that.
How's do I get rid of this error and go back to how it was yesterday?
Submitted: 1 year ago.
Category: Microsoft Office
Expert:  Viet -MS Office Tech replied 1 year ago.
Hello! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. Did you install any program recently?

Can we do a remote support session, so we can chat, and I will be able to help you directly?

Please reply at the box below. Thank you
Customer: replied 1 year ago.
No I haven't installed any program's since I installed Office365.
A. Remote support session would be.OK.
Expert:  Viet -MS Office Tech replied 1 year ago.

Thank you. Please reply back when you are available for remote support. Thank you.

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