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Viet -MS Office Tech
Viet -MS Office Tech, Other
Category: Microsoft
Satisfied Customers: 37463
Experience:  Ten years of computer hardware and software support; Windows 10 8 7 Vista XP & Mac; Microsoft Office, etc.
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I cannot recive my hotmail account via Internet explorer,I

Resolved Question:

I cannot recive my hotmail account via Internet explorer,I have been told that I must use google chrome. This only happens on my laptop.
My I pad works as normal as does my wife's PC
Submitted: 2 years ago.
Category: Microsoft
Expert:  Viet -MS Office Tech replied 2 years ago.

Hello Eric! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. Is there any error or message?

What's your antivirus/security program, if any, on your laptop?

Do you have windows xp, vista, or 7, or 8, or mac computer?

Can we do a remote support session, so we can chat, and I will be able to help you directly?

Please reply at the box below. Thank you.

Customer: replied 2 years ago.
Anti virus is AVG free edition which I have used for about 6year
Windows vista
Yes but I ain't very clever
Expert:  Viet -MS Office Tech replied 2 years ago.

Thank you. On the laptop, please accept the remote support offer, then please click on the website below in order to connect with me:

http://www.justanswer.com/remotedesktop/join.aspx?Session=59f18a64-b12a-46c4-8ab1-073f183ac4f7

Or go to the website below on the laptop:

http://tinyurl.com/nkma22n

, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,

Customer: replied 2 years ago.
Sorry I have been chating on my iPad.so I assume I should be on my lap top. How do I get from here to the laptop
Expert:  Viet -MS Office Tech replied 2 years ago.

On the laptop, can you go to the website below:

www.tinyurl.com/nkma22n

, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,

Viet -MS Office Tech and other Microsoft Specialists are ready to help you
Expert:  Viet -MS Office Tech replied 2 years ago.

I have resolved the issue via remote support. If you need help with anything else, please come back any time. Thank you very much.

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