Hello Eric! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. Is there any error or message?
What's your antivirus/security program, if any, on your laptop?Do you have windows xp, vista, or 7, or 8, or mac computer?
Can we do a remote support session, so we can chat, and I will be able to help you directly?Please reply at the box below. Thank you.
Thank you. On the laptop, please accept the remote support offer, then please click on the website below in order to connect with me:http://www.justanswer.com/remotedesktop/join.aspx?Session=59f18a64-b12a-46c4-8ab1-073f183ac4f7
Or go to the website below on the laptop:
, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,
On the laptop, can you go to the website below:www.tinyurl.com/nkma22n
I have resolved the issue via remote support. If you need help with anything else, please come back any time. Thank you very much.