Microsoft Office Questions? Ask a IT Expert for Support ASAP
Hello Peter! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. Is Internet Explorer working? What are other some programs not working?What's the exact error or message? i.e., does it say anything about iertutil.dll?
Did you edit any registry settings?
Can we do a remote support session, so we can chat, and I will be able to help you directly?Please reply at the box below. Thank you,
Sorry I had to go to bed. No Internet explorer isn't working. RevoUninstall Pro, DLL-fixer (blank), printer software not working and blank set-up screens to name a few. Most progs seem to use this (I gather it is a european font file) as I regularly get the message somthing like :- ordinal 323 not found iertutil.dll missing even though I can see it.
If I do that will I loose Google Chrome, Windows etc.? I believe all my data will be safe is this correct? I had sort of come to the conclusion, unhappily,that this might be the only solution.
By the way I, to the best of my knowlage, did not alter any reg settings.
You can do a remote session if you think that will help. Obviously I would prefer not to do a full reset if it can be helped.
By the way what happens to my Kaspersky pure 2.0 if we reset?
Thankyou Jess M. Yes I am using the problem laptop now to communicate with you. Yes you can remotely access if you tell me what to do.
Hello Jess. Yes please I want remote option. I will try almost anything to fix this problem. I've been suffering for over 2 years now, tried knowledge bases, help lines etc. but to no avail
Jess, Team Viewer ID= 387 873 228
Sorry 4404 (sometimes this laptop freezes in mid type)
lap top on.
Team Viewer loaded
ID= 387 873 228
Team viewer ID 387 873 228
ID 387 873 228
Jess M sorry the delay. I have to go into hospital for a few days. would it be possible to carry on hopefully Friday or Saturday? If not thank you for all your help. I shall certainly give you top ratings.
Thank you Jess M
Dear Jess M
Peter here. Thankyou for all your help last week. I've got all my data backed up on Knowhow Cloud so am going to get a re-set from currys where I bought it. Thank you again for trying to fix it. I will certainly give you an excellent if you tell me where I should put it.
All the best Peter
Hi Peter, Thank you for writing back. I am sorry but I did not understand your question. Where you should put what?
Are you referring to the data that you backed up? Or are you referring to the reset discs?