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michelleclive
michelleclive, Computer Support Specialist
Category: Microsoft
Satisfied Customers: 5640
Experience:  Indept expertise on MS Office package
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How do I get baxck into my microsoft account on my mobile phone.

Resolved Question:

How do I get baxck into my microsoft account on my mobile phone. It will not log me in with my passwod
Submitted: 2 years ago.
Category: Microsoft
Expert:  michelleclive replied 2 years ago.
michelleclive :

Hi my name is ***** ***** I will be the expert working with you today to help resolve your problem.

michelleclive :

are you able to login to your Microsoft account on a computer successfully?

Customer:

Yes

michelleclive :

If you have a saved password ***** the computer that way it might be logging in successfully however i would suggest you to logout from the microsoft account and then try re login and let me know if you can successfully login that way.

Customer:

I have logged back in ok

michelleclive :

that is good so you know the password ***** ***** and is working fine

michelleclive :

may i know is is the hotmail account you are logging in

Customer:

It seems to be so why wont it work on my phone......I need to get all my contacts, photos etc onto my phone please

Customer:

No it is my yahoo.co.uk account

michelleclive :

are you using an android phone

Customer:

What!! my phone is Nokia Lumia 720 sorry

michelleclive :

you will have to remove the existing email settings from the phone

michelleclive :

once its removed we will configure your email.

Customer:

how!

michelleclive :

Click on the settings icon

michelleclive :

and look for email+accounts

Customer:

ok shall i just set it up now

michelleclive :

keep it touched for few seconds you will see a message sync and delete select delete

michelleclive :

after its removed you need to reboot the phone by power cycling the power

michelleclive :

once you are on follow the same process in adding the microsoft account

michelleclive :

enter the full username and the password ***** create the account and login

Customer:

really getting fed up now...... just goes to add an account

michelleclive :

yes you can

michelleclive :

i am just trying to make is simple and easy to follow steps for you

michelleclive :

if you find any problem please let me know

michelleclive :

i will go as you want.

Customer:

can my username be my e-mail address then

michelleclive :

yes your full email address will be your user name however if you are using yahoo then you will not be able to create an account under microsoft account it has be another account from add and account option.

Customer:

gone into yahoo mail is that ok

michelleclive :

yes that is good

Customer:

done that do i just turn the phone off and then back on now

michelleclive :

try to login using your correct password ***** are case sensitive in that case use the up arrow key on your phone keyboard.

Customer:

now I cant get back to the microsoft screen to loging

michelleclive :

if you have a microsoft account then only you can login using your microsoft screen or else you will see yahoo email next to it

michelleclive :

i am attaching a video link which will help you to add yahoo successfully to your Nokia Lumia.

Customer:

I need to get back into microsoft to get my contacts and photos back how do I do this please thats all I want. I am getting so frustrated niw

michelleclive :

when you login to the computer what is the last past of the email you select

michelleclive :

is it outlook.com or yahoo.co.uk

Customer:

not sure what you mean

michelleclive :

are we on the same computer chatting where you can login successfully to the account

Customer:

yes

michelleclive :

can i remotely check then i can tell you where you are entering the wrong info

Customer:

yes please if you dont mind

michelleclive :

Ita an additional service but i am offering you free as this is just to check and not work on remote session.

michelleclive :

click on the link

michelleclive :

select i agree green button and install Elsinore

michelleclive :

once done let me know

Customer:

it doesnt seem to be loading

michelleclive :

you mean the link

michelleclive :

Click here


Customer:

it has come up now and i have AGREED IT

michelleclive :

run it to install elsinore

michelleclive :

once you see its installed and sitting on the system tray let me know i will then connect to the server

Customer:

I have done

michelleclive :

connecting now.

michelleclive :

please open your microsoft account

michelleclive :

on this computer

Customer:

do you mean log into e-mails I seem to be going round in circles

michelleclive :

it is not this is the first time i an seeing your screen

michelleclive :

till i see how will i be sure that i am providing your the correct info to enter on your phone

Customer:

when you say log into microsoft do you mean my e-mails again

michelleclive :

yes that is correct

michelleclive :

logoff and then login to the account on your computer

Customer:

have done now sorry

michelleclive :

i see that thank you for confirming

michelleclive :

you are using a Microsoft lumia phone which has Microsoft windows 8 operating system on it so you cannot enter your yahoo email as it will not take it as a Microsoft account.

michelleclive :

password ***** sent via remote access

michelleclive and 2 other Microsoft Specialists are ready to help you