Hi my name is ***** ***** I will be the expert working with you today to help resolve your problem.
are you able to login to your Microsoft account on a computer successfully?
If you have a saved password ***** the computer that way it might be logging in successfully however i would suggest you to logout from the microsoft account and then try re login and let me know if you can successfully login that way.
I have logged back in ok
that is good so you know the password ***** ***** and is working fine
may i know is is the hotmail account you are logging in
It seems to be so why wont it work on my phone......I need to get all my contacts, photos etc onto my phone please
No it is my yahoo.co.uk account
are you using an android phone
What!! my phone is Nokia Lumia 720 sorry
you will have to remove the existing email settings from the phone
once its removed we will configure your email.
Click on the settings icon
and look for email+accounts
ok shall i just set it up now
keep it touched for few seconds you will see a message sync and delete select delete
after its removed you need to reboot the phone by power cycling the power
once you are on follow the same process in adding the microsoft account
enter the full username and the password ***** create the account and login
really getting fed up now...... just goes to add an account
yes you can
i am just trying to make is simple and easy to follow steps for you
if you find any problem please let me know
i will go as you want.
can my username be my e-mail address then
yes your full email address will be your user name however if you are using yahoo then you will not be able to create an account under microsoft account it has be another account from add and account option.
gone into yahoo mail is that ok
yes that is good
done that do i just turn the phone off and then back on now
try to login using your correct password ***** are case sensitive in that case use the up arrow key on your phone keyboard.
now I cant get back to the microsoft screen to loging
if you have a microsoft account then only you can login using your microsoft screen or else you will see yahoo email next to it
i am attaching a video link which will help you to add yahoo successfully to your Nokia Lumia.
I need to get back into microsoft to get my contacts and photos back how do I do this please thats all I want. I am getting so frustrated niw
when you login to the computer what is the last past of the email you select
is it outlook.com or yahoo.co.uk
not sure what you mean
are we on the same computer chatting where you can login successfully to the account
can i remotely check then i can tell you where you are entering the wrong info
yes please if you dont mind
Ita an additional service but i am offering you free as this is just to check and not work on remote session.
click on the link
select i agree green button and install Elsinore
once done let me know
it doesnt seem to be loading
you mean the link
it has come up now and i have AGREED IT
run it to install elsinore
once you see its installed and sitting on the system tray let me know i will then connect to the server
I have done
please open your microsoft account
on this computer
do you mean log into e-mails I seem to be going round in circles
it is not this is the first time i an seeing your screen
till i see how will i be sure that i am providing your the correct info to enter on your phone
when you say log into microsoft do you mean my e-mails again
yes that is correct
logoff and then login to the account on your computer
have done now sorry
i see that thank you for confirming
you are using a Microsoft lumia phone which has Microsoft windows 8 operating system on it so you cannot enter your yahoo email as it will not take it as a Microsoft account.
password ***** sent via remote access