Hi my name is ***** ***** I will be the expert working with you today to help resolve your problem.
Hi, My name is ***** ***** i will be assisting you
Please let me know the operating system on your computer...xp, vista, windows 7, 8 or 8.1
what is the version of outlook you want to configure.
is this a new installation on a different computer.
also let me know if you get any error when opening outlook or when trying to send\receive emails
windows - 2010 -it is 1 year old computer- In out5look at bottom of screen it says offline
who is your email service provider?
on the top ribbon of outlook where you see different options, click on send receive
check if Outlook is set to Work Offline, the work offline button will behighlighted.
BT home hub
no that is not where we need to look
when was it working fine earlier?
let me give you the link that has the steps with pictures to make it easier for youy
in the page that opens try step 1 and 2
this should bring outlook back to online
let me know if you are able to find the option
I have tried everything you say apart from the fathat half the things you ask me to do are not on my computer. what next
would you like me to remote access and check the settings myself
no problem we will have to reconfigure your outlook to get it back in working.
tell me the version of the Microsoft outlook
you have two choices here
1. i give you steps and you follow them as per the instructions on your chat screen
2. i can offer you a remote access support on which i will remotely fix the problem right in front of you and you sit and watch.
Remote access is an additional service with a small additional charge.
let me know your choice
if all of the above seems confusing, i can remote access and fix his for you
if all of the above seems confusing, i can remote access and fix this for you
let me know if that would be fine with you
Please fix for me
click here for remote access.... in the page that opens click on i agree
install the elsinore software and let me know once done
were you able to install the software
it is down loaded sorry I did not think to change screens to this one so was not aware you needed to know
which link did you click on the first on or the second one
i gave 2 of them
I did not see 2
ok no problems
let me give you the new link..seems that it timed out while i waited for your response
what happens now
click on this link
once you click on i agree a file will get downloaded..run the file
i am connected
issue resolved via remote access
please click on a smiley below