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michelleclive
michelleclive, Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 4762
Experience:  Indept expertise on MS Office package
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how to get outlook back on line

Customer Question

how to get outlook back on line
Submitted: 2 years ago.
Category: Microsoft Office
Expert:  michelleclive replied 2 years ago.
michelleclive :

Hi my name is ***** ***** I will be the expert working with you today to help resolve your problem.

michelleclive :

Hi, My name is ***** ***** i will be assisting you

michelleclive :

Please let me know the operating system on your computer...xp, vista, windows 7, 8 or 8.1

michelleclive :

what is the version of outlook you want to configure.

michelleclive :

is this a new installation on a different computer.

michelleclive :

also let me know if you get any error when opening outlook or when trying to send\receive emails

Customer:

windows - 2010 -it is 1 year old computer- In out5look at bottom of screen it says offline

michelleclive :

who is your email service provider?

michelleclive :

ok

michelleclive :

on the top ribbon of outlook where you see different options, click on send receive

michelleclive :

check if Outlook is set to Work Offline, the work offline button will behighlighted.

Customer:

BT home hub

michelleclive :

no that is not where we need to look

michelleclive :

when was it working fine earlier?

michelleclive :

wait

michelleclive :

let me give you the link that has the steps with pictures to make it easier for youy

michelleclive :

click here

michelleclive :

in the page that opens try step 1 and 2

michelleclive :

this should bring outlook back to online

michelleclive :

let me know if you are able to find the option

Customer:

I have tried everything you say apart from the fathat half the things you ask me to do are not on my computer. what next

michelleclive :

would you like me to remote access and check the settings myself

michelleclive :

no problem we will have to reconfigure your outlook to get it back in working.

michelleclive :

tell me the version of the Microsoft outlook

michelleclive :

you have two choices here

michelleclive :

1. i give you steps and you follow them as per the instructions on your chat screen

michelleclive :

2. i can offer you a remote access support on which i will remotely fix the problem right in front of you and you sit and watch.

michelleclive :

Remote access is an additional service with a small additional charge.

michelleclive :

let me know your choice

michelleclive :

if all of the above seems confusing, i can remote access and fix his for you

michelleclive :

if all of the above seems confusing, i can remote access and fix this for you

michelleclive :

let me know if that would be fine with you

Customer:

Please fix for me

michelleclive :

click here for remote access.... in the page that opens click on i agree

michelleclive :

install the elsinore software and let me know once done

michelleclive :

click here

michelleclive :

were you able to install the software

Customer:

it is down loaded sorry I did not think to change screens to this one so was not aware you needed to know

michelleclive :

which link did you click on the first on or the second one

michelleclive :

i gave 2 of them

Customer:

I did not see 2

michelleclive :

ok no problems

michelleclive :

let me give you the new link..seems that it timed out while i waited for your response

Customer:

what happens now

michelleclive :

click on this link

michelleclive :

once you click on i agree a file will get downloaded..run the file

michelleclive :

i am connected

michelleclive :

issue resolved via remote access

michelleclive :

please click on a smiley below

Expert:  michelleclive replied 2 years ago.
Our chat has ended, but you can still continue to ask me questions here until you are satisfied with your answer. Come back to this page to view our conversation and any other new information.

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If you haven’t already done so, please rate your answer above. Or, you can reply to me using the box below.
Expert:  michelleclive replied 2 years ago.
you may complete the rating now
michelleclive, Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 4762
Experience: Indept expertise on MS Office package
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