How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Richard Your Own Question

Richard
Richard, Software Engineer
Category: Microsoft Office
Satisfied Customers: 33951
Experience:  Over 15 year experience resolving Microsoft Office Issues
32989067
Type Your Microsoft Office Question Here...
Richard is online now

I purchased a new laptop 3 years ago and asked office

Customer Question

I purchased a new laptop 3 years ago and asked office pro 2010 to be installed, which it was. It now seems I was ripped off because I am getting a notice that I must licence the product. The person who installed MS office has left the country and won't help me. If I buy and install the same product what will happen to all the stuff I have accumulated in the unlicensed produce over the past 3 years?
Submitted: 2 years ago.
Category: Microsoft Office
Expert:  Richard replied 2 years ago.
Thank you question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
When you say accumulated, you mean the word documents, excel files ect you have made?
Thank you
Customer: replied 2 years ago.

Yes - word docs, emails in outlook etc.

Expert:  Richard replied 2 years ago.
This will all be ok, they are independent from the programs themselves.
You can even copy them to other computers and use them.
So once you have installed a correct version of office, they will continue to be usable Saba.
If you would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service, that would be greatly appreciated.
Thank you
Customer: replied 2 years ago.

Yes I do have another question - how easy is it to install? I am getting on in years and am not as computer savvy as I once was (not that I was ever much of an expert!), but having been ripped off once I am reluctant to get someone in to help me. Thank you

Expert:  Richard replied 2 years ago.
Very easy, you put the disk in, it will start automatically, and will tell you what to click on the screen. It is just Yes, Yes, Next ect. Nothing complicated
It is very very easy to do, and when you have it, and have any problems, just let me know here, be glad to handle any questions you have then.
Customer: replied 2 years ago.

sorry to be a nuisance, but as I live in Bosnia and Herzegovina it will take a long time disk to reach me by post. and I am partly disabled and find it difficult to get around to shop product in a computer store, so I would prefer to download and pay online. Would you recommend that or should I try to get hold of a disc?

Expert:  Richard replied 2 years ago.
Your in no way a nuisance.
You can also get it online, its just a little tricky to install as opposed to a disk.
If you want as an additional service, I can right now, go to your computer, we can get it online together, I can then install it and leave you with everything working.
Is this an option ? It is optional, but this means everything is done by me?
It is optional and I made the request, just let me know.
Customer: replied 2 years ago.

that sounds good, what would you charge service?

Expert:  Richard replied 2 years ago.
IT is $49 as I would sign onto your computer and go through the whole process which can be time consuming.
But it means it is all done .
Else you can get the disk when you have a chance, and as I mentioned, run the installation this way.
This is no problem.
Customer: replied 2 years ago.

I would like to do that as I don't want to run the risk of messing things up! thank you. What happens now?

Expert:  Richard replied 2 years ago.
ok, you see the popup additional services, please click Accept on it and we can start.
Richard, Software Engineer
Category: Microsoft Office
Satisfied Customers: 33951
Experience: Over 15 year experience resolving Microsoft Office Issues
Richard and 3 other Microsoft Office Specialists are ready to help you
Expert:  Richard replied 2 years ago.
Thank you
Can you please go to www.teamviewer.com
Click on Download in the top right.
Go down to "TeamViewer Quicksupport"
Click on Download and download and run the program.
It will give you an ID and a Password.
Please give me the ID (leave a space between each character eg: 1 2 3 4 5 6 7 8 9) and the password ***** your next message to me here.
Do not close the program, but leave it open.
I can then connect to your computer.
Thank you
Customer: replied 2 years ago.

4 1 8 4 7 1 9 6 4

password ***** 1 1 6

Expert:  Richard replied 2 years ago.
thank you

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • jstinehelfer

    jstinehelfer

    Information Systems Manager

    Satisfied Customers:

    23
    A+ Comptia Certified computer repair
< Previous | Next >
  • http://ww2.justanswer.com/uploads/JS/jstinehelfer/2012-6-6_215146_Pictureofme1.64x64.png jstinehelfer's Avatar

    jstinehelfer

    Information Systems Manager

    Satisfied Customers:

    23
    A+ Comptia Certified computer repair
  • http://ww2.justanswer.com/uploads/JA/JasonJames122/2011-12-16_135647_jasonjamesheadshotweb.64x64.jpg JasonJames122's Avatar

    JasonJames122

    Computer Enthusiast

    Satisfied Customers:

    0
    I manage all information systems (network of Windows PC's and servers with Microsoft Office products) for a small business
  • http://ww2.justanswer.com/uploads/JE/jessmagz/2012-6-6_18129_jm.64x64.jpg Jess M.'s Avatar

    Jess M.

    Computer Support Specialist

    Satisfied Customers:

    241
    Computer Software Specialist for more than 10 years
  • http://ww2.justanswer.com/uploads/JA/JACUSTOMERf8udkdxk/2013-8-3_15150_323738101505074393259301621172992o.64x64.jpg KamilAnwar1's Avatar

    KamilAnwar1

    Office Specialist

    Satisfied Customers:

    120
    8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
  • http://ww2.justanswer.com/uploads/SE/Seashore2011/2011-12-6_33418_111205223015.64x64.jpg Chris L.'s Avatar

    Chris L.

    Support Specialist

    Satisfied Customers:

    111
    Certified Expert with over 10 years experience.
  • http://ww2.justanswer.com/uploads/WI/Windowspcfix/2013-8-19_153826_ja12.64x64.jpg James K.'s Avatar

    James K.

    Consultant

    Satisfied Customers:

    110
    Technical Director of IT Company
  • http://ww2.justanswer.com/uploads/KR/krkljatorm/2012-6-24_153417_ITMiro.64x64.jpg IT Miro's Avatar

    IT Miro

    Computer Scientist

    Satisfied Customers:

    56
    Bachelor's Degree in Information Technology, Microsoft Certified Professional
 
 
 

Related Microsoft Office Questions