Joyce! Thank you question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. What's the model of the problematic computer? Does it have windows 7 or 8, etc.?Is it a desktop or laptop?Does it show an email address at the password ***** login screen? If yes, do you recognize that email address?Is it okay to reset the computer, and re-set it up fresh with a new password ***** want?Please reply at the box below. Thank you.
It is laptop Tobshiba with 8.1 program
It has a email address I am office manager.
somehow someone has changed the password *****
Yes that is the way it is connected
Does the email address, showing on the problematic Toshiba laptop, ends with @outlook.com or @gmail.com?Who is the owner of the email address showing on the problematic Toshiba laptop?Or would you like to just reset this laptop like when you first got it, then you can re-set it up fresh with a password ***** want?
When you are available, please reply back at the box below to continue. I can fix this issue ; don't worry, we guarantee our service. Thank you,
tHE owner of the email joyce Monroe- *****@******.***
I would not like to reset the computer because it has a computer program
called past perfect with 7 years of work on it and I would not like to loose that.
Thank you back. There should be only one email address showing on the problematic computer right?
Have you tried to reset the Microsoft account password ***** the website below using that email address?https://account.live.com/ResetPassword.aspxEdit: I've been working with you, but it looks like you are not there. When you are available, please click on the Reply to Expert tab below, and reply back to me, so we can continue. Thank you,