How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jason Jones Your Own Question
Jason Jones
Jason Jones, Computer Technician
Category: Microsoft
Satisfied Customers: 16402
Experience:  Over 10 years work experience.
30759776
Type Your Microsoft Question Here...
Jason Jones is online now

Changed operating system from win.8.1 to win.7 professional Some

Resolved Question:

Changed operating system from win.8.1 to win.7 professional
Some drivers not working. DVD drive- code 39
USB not working, code 28
CDDVDV. SU-208FB ATA Device
Submitted: 2 years ago.
Category: Microsoft
Expert:  Jason Jones replied 2 years ago.
Hello,
My name is Jason. I look forward to helping you today.
May I ask how many devices are not working?
Customer: replied 2 years ago.

3

DVD "D" drive Code 39

SM Bus controller& Serial Bus controller both code 28

Expert:  Jason Jones replied 2 years ago.
Thank you for the update.
May I start a remote screen sharing session with you so that I can better help you resolve this problem?
When the remote begins, a chat window will appear that we can use to communicate with each other.
Customer: replied 2 years ago.

no, it's getting too expensive

Expert:  Jason Jones replied 2 years ago.
Hello,
I am sorry for the confusion.
I am very familiar with this problem and have dealt with it or similar problems a few thousand times.
I don't want you to feel like I am trying to nickle and dime you.
How about this; may I remote in at no extra charge? I will do this as a favor to you, being that you were not fully aware of how the system here works.
- Jason
Customer: replied 2 years ago.

ok, deal @ 13

Expert:  Jason Jones replied 2 years ago.
Thank you.
Please, click the following link and choose to run the remote application: http://198.0.229.45/?Session=21e3d846-4881-4901-a60c-3a08c3837d19
Expert:  Jason Jones replied 2 years ago.
All is now working.
If you ever wish to work with me in the future, you can ask your new questions and have them sent to me directly at the following page: www.JasonFixedit.com
Thank you for your time and please, do not forget to rate my help below.
- Jason
Jason Jones and other Microsoft Specialists are ready to help you