Hello & Welcome to JustAnswer.
May i remotely connect to your computer to see what the issue is and help directly?
Please click the link below and run the downloaded program. If asked by system to allow the file to run, select Yes/Allow/OK
please click the downloaded file and open it
book has been placed on the desktop. If you have any questions, feel free to ask.
And, if you not then you may rate my service below.