Sue! Thank you question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. Please try this: turn off your computer. Then turn it on, and right after the black screen with white text or the computer company logo disappears, press & release key F8 repeatedly until a menu appears, (note: if there is no menu, then try the same steps again, but this time, press key F8 a bit earlier). Then try the option Last known good configuration if it appears, then check. If not or if it does not work, please try the F8 key method again, then select then you select Safe Mode, then login and click Start->all programs->accessories->system tools->system restore and restore the computer to any date before this issue has occurred, then wait until system restore finishes, then check.Does that work? Please click on the Reply to Expert tab below, and reply back to me, so I can provide another solution if there is still issue. Thank you very much.
, I tried the first option but it didn't work and I can't seem to get back to that screen every time I try again I just get the logon screen?
You are a star it worked I have managed to login. Any idea why it happened and what I can do to stop it happening again?