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Ask Viet -MS Office Tech Your Own Question

Viet -MS Office Tech
Viet -MS Office Tech, Other
Category: Microsoft Office
Satisfied Customers: 35767
Experience:  Ten years of computer hardware and software support; Windows 10 8 7 Vista XP & Mac; Microsoft Office, etc.
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The radio link on my laptop has stopped working. I can access

Resolved Question:

The radio link on my laptop has stopped working. I can access the web with an ethernet cable. Can I fix the wifi link?
Submitted: 1 year ago.
Category: Microsoft Office
Expert:  Viet -MS Office Tech replied 1 year ago.

! Thank you question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. What's the model of your laptop?

Does it have windows xp, vista, or 7, or 8?

Is another laptop or wireless device, such as iPad, tablet, smartphone, etc., able to connect to your wifi/wireless?

Is there any Wi-Fi/wireless icon / button on the laptop / keyboard?

Can you click on the network icon at the bottom right of the computer's screen, what does it show?

When you are available, please reply back at the box below to continue. Thank you,

Customer: replied 1 year ago.

Answers in the order they were asked.

1 Toshiba Satellite Pro Vista

2 Tab Samsung Galaxy Tab2

3Smartphone Samsung Galaxy Ace both connected to the web through thr router which is TalkTalk FD8590.

4 No but there is a swith

5Connected to talktalk FD8590

Hope this is the info you reqyuire,

***** *****

Expert:  Viet -MS Office Tech replied 1 year ago.
So to confirm, you go to Start\Control Panel\Network and Internet\Network and Sharing Center, then click on Connect to a network, you see it is connected your talktalk wireless network name right? Does it see your neighbor's wireless, if any? Also, check on your samsung tablet and phone to see if the Wi-Fi sees your neighbor's wireless, if any, also.

Can you check at the back/bottom of your Toshiba laptop exact model of it, such as L300-29W or C650-S5049, etc.?

Can I connect remotely to your Toshiba laptop, so I can fix the wireless issue directly on your computer together with you?

Please reply at the box below. Thank you.
Customer: replied 1 year ago.

Network and Sharing Center:

House Symbol - TalkTalk FD8590 ----------Red Cross------World Symbol Internet. No access to the internet.

When I connect the Ethernet Cable the red cross goes out and I have access to the internet.

You can connect remotely only as a last resort.

Customer: replied 1 year ago.

Network and Sharing Center

House Symbol-Talktalk FD8590-------Red Cross-----World Symbol-Internet

I have no access to the internet

When I connect the Ethernet Cable the Red cross goes out and I have access to the internet.

I also have no contact with my Epson wifi printer

You can connect remotely with my pc but only as a last resort

Expert:  Viet -MS Office Tech replied 1 year ago.

Troubleshooting wireless / network issues can take long. No problem, I can provide written instructions this issue; this can take a few times replying back and forth. And only as a last resort, I will connect remotely per your request.

I really need to know the model of your Toshiba Satellite Pro Windows Vista in order to let you know the way on /off the wireless / radio signal on your laptop. Can you check at the back/bottom of your Toshiba laptop exact model of it, such as L300-29W or C650-S5049, etc.?

And/or enter your laptop's serial number at the website below, then it will tell you the model:

https://www.toshiba.co.uk/innovation/generic/computing-support/

Please reply at the box below. Thank you.

Customer: replied 1 year ago.

Laptop details:

Toshiba Satellite Pro L300 System Unit

Model PSLBIE-00V015EN

Serial No 58204999Q

Expert:  Viet -MS Office Tech replied 1 year ago.

Thank you. Your full laptop model is Satellite Pro L300-12I ; Part Number : PSLB1E-00V015EN.

Have you tried this: Press at the same time the two keys Fn and F8 on your keyboard in order to turn on / off the wireless / radio?

If needed, also test if other function keys are working or not. Such as pressing at the same time the two keys Fn and F9 would enable / disable the wireless, or pressing Fn & F7 would increase the screen brightness, and pressing Fn & F6 would decrease the screen brightness, etc.

- Also, please check if there is a wireless light/button at the top. If yes, please press it in order to turn on/off the wireless antenna. Then try Fn & F8 again as needed.

kb

- If that does not work, please click Start->All programs->Accessories->System Tools->System Restore and restore the computer to any date before this issue has occurred, and check

, and try Fn & F8 keys again as needed.

- If needed, shut down the laptop, then remove the power cord from the laptop, then remove the battery couple of minutes, then reinstall it back, then turn on the laptop, and check.

Note: These are just some possible solutions. Please reply back and let me know, so I can provide another solution if it does not work. Thank you.

Customer: replied 1 year ago.

The function keys do not appear to be working. I have done everything you suggested and I still have no wifi. The wireless light is orange next to the slider switch on the face of the laptop and is on.

Expert:  Viet -MS Office Tech replied 1 year ago.

I'm sorry, do you mean all other function keys do not work either

, i.e., enable/disable touchpad using Fn & F9

, or increase / decrease screen brightness using Fn & F7 and Fn & F6?

Or are only the wireless function keys Fn & F8 not working?

Can you click on Start, then right-click on Computer, then click on Properties, then check if your System type: is 32-bit or 64-bit?

Can you download and install the Toshiba Value Added Package program at the website below, and check:

http://support1.toshiba-tro.de/tedd-files2/0/vap-20080916112329.zip

; the download file name is vap-20080916112329.zip

, after it's done downloading, then open it and extract (unzip it)

, then open the file setup / setup.exe in order to install it.

; if needed, restart the computer, and try pressing at the same time the two keys Fn & F8 again in order to turn on /off the wireless.

Please let me know. Thank you.

Customer: replied 1 year ago.

It is 32 bit. The Fn plus F keys do not seem to be working but all the others are ok.

I have downloaded and unzipped the link but I am having a problem finding the DANGEROUS URL REMOVED file in my laptop. Will get back to you.

Expert:  Viet -MS Office Tech replied 1 year ago.

OK. Also, all function keys works except F8 right? If needed, please also download and install the latest wireless driver at the website below:

https://aps2.toshiba-tro.de/wlan/?page=downloads

If all fails, I'm sorry, the wireless / radio antenna is bad. Can you get a USB wireless / Wi-Fi adapter and use it?

When you are available, please click on the Reply to Expert tab below, and reply back to me, so we can continue. Thank you,

Customer: replied 1 year ago.

I am beginning to think the problem is mechanical rather than electrical, that a component or board has failed. If this is so are they easily replaced?

Expert:  Viet -MS Office Tech replied 1 year ago.
Yes, sorry about the hardware issue. Yes, you can replace the wireless antenna and wireless card:

http://www.ebay.co.uk/sch/i.html?_from=R40&_trksid=p2050601.m570.l1313.TR0.TRC0.H0.Xtoshiba+satellite+pro+L300+wireless.TRS0&_nkw=toshiba+satellite+pro+L300+wireless&_sacat=0
http://www.ebay.co.uk/sch/i.html?_from=R40&_trksid=p2050601.m570.l1313.TR0.TRC0.H0.TRS0&_nkw=toshiba+L300+wireless&_sacat=0

But it is complicated as you have to disassemble the laptop.

An easier way would be getting a tiny external USB Wi-Fi / wireless adapter instead. You can get a USB Wi-Fi / Wireless adapter from your local computer store or online:

graphic
http://www.amazon.co.uk/Edimax-EW-7811UN-150Mbps-Wireless-Adapter/dp/B003MTTJOY/

Thank you.
Viet -MS Office Tech, Other
Category: Microsoft Office
Satisfied Customers: 35767
Experience: Ten years of computer hardware and software support; Windows 10 8 7 Vista XP & Mac; Microsoft Office, etc.
Viet -MS Office Tech and other Microsoft Office Specialists are ready to help you
Customer: replied 1 year ago.

Many thanks suggestions over the past few days, I will get the USB adapter and see what happens.

Expert:  Viet -MS Office Tech replied 1 year ago.
You're welcome. If there is still any issue, please let me know any time. Also, can you please take a moment to rate my service by clicking on a face icon / service option above, then click on Submit when it shows up. Thank you very much patience
Customer: replied 1 year ago.

I got a USB wireless adapter and it works well including the printer.

Many thanks

Expert:  Viet -MS Office Tech replied 1 year ago.
You're welcome. Great. If you need anything else, please let me know any time. Thank you very much patience.

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