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Richard
Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 41169
Experience:  Over 15 year experience resolving Microsoft Office Issues
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URGENT PLEASEI have had a Microsoft Surface two

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URGENT PLEASE I have had a Microsoft Surface two years. Last week I was prompted to perform an Upload. This I did, and now I cannot get back into my account. There is a constant message on the screen saying I need to confirm my local password. I am a technological neanderthal. I need the help of a patient person on the phone to talk to me WITHOUT COMPLICATED TECHNICAL LANGUAGE, and help me to get back into my account please. I am emailing you from my work address. Please phone me on my mobile XXXXXXXXX. I have my Surface Tablet with me. Thank you Chris XXXXXXXXX

Thank you question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and fix the issue if possible.
Remote support can save a lot of time if you are not comfortable performing repairs yourself.
I will send an offer through you and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps .
Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.
If you want remote click get extra help. If not simply reply to me.
Thanks,
Richard
Richard and other Microsoft Specialists are ready to help you
Customer: replied 2 years ago.

I am happy to connect remotely and fix the issue please.

ok, please accept the offer I made to you and I can then do this.
Richard and other Microsoft Specialists are ready to help you
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